Two-step authentication video - IT Help Desk

How Two-Step Works

Visit a Reed service, such as IRIS.
Login with your Reed username and password.
When prompted for Duo, select your method and follow the on-screen instructions. Our recommended method is to use Duo push with the mobile app. Check out the videos below to see it in action!

Note: On trusted devices you can opt to remember the device by selecting "Yes, this is my device". When you select this option, you will not be prompted in that web browser to use Duo for another 30 days (this is a per browser, per device setting). Keep your Duo device handy so you can sucessfully use Duo and access your Reed accounts from new devices.

Push Notification with the Duo App

Push notification with Duo app requires wireless or cellular data.

Passcode with the Duo App

Passcode generation with Duo app does not require wireless or cellular data.

Passcode with a Hardware Token

Passcode generation with a hardware token does not require wireless or cellular data. Stop by the Help Desk in the ETC building to receive a hardware token.

Additional Two-Step Methods

Duo Mobile push notification, Duo Mobile passcode, and hardware token passcode are the recommended methods for use at Reed. There are additional methods available, including passcodes sent via SMS, Universal 2-Factor (U2F) devices, and even dialing a landline telephone. While not recommended, limited use of these methods is acceptable and may even be necessary at times.

IT staff are happy to discuss additional Duo methods, and when they might be appropriate for you.