Health and Counseling Services

Division of Student Services

Medical FAQs

Where is the Health and Counseling Center?
The Health and Counseling Center has moved from its previous location across from Eliot Hall to next door to the Community Safety building (28 West). This is on the west side of campus.

What kinds of medical professionals work at the Health and Counseling Center?
We have medical doctors, registered nurses, nurse practitioners, and medical assistants. In Oregon, nurse practitioners practice independently, have full prescriptive privileges, and are considered first-line providers.

Is it possible to make an appointment directly with an MD or Nurse Practitioner?
Appointments are made via the student portal or by phone. You can request any provider.

What kinds of services are free and when might I be charged?
All visits are free. If tests are recommended there might be a fee. For instance, we can perform some rapid tests such as strep throat, mono, and urinary tract infection tests in our clinic for a minimal fee. Many students choose to have the fee placed on their tuition accounts rather than paying with cash or check. If a blood draw or X-ray is ordered then you will be referred to the appropriate clinic and those fees will be processed by that clinic through your insurance.

Do you have a billing clerk who processes insurance forms, etc.?
We do not have personnel who process insurance claims for students. We can instruct and assist you with the process, but you are responsible for getting claims and receipts into the insurance company for reimbursement. We do recognize that this is a new skill for many of you and we are glad to help along the learning curve!

I've just had an STD screening and I don't want my parents to know. How confidential is the billing?
We take confidentiality very seriously. Your medical records are yours alone; no information is shared with others, including your parents or the primary insurance holder. However, while there are stringent laws governing confidentiality of medical information, we cannot control who opens your mail, such as a lab bill, at your home address.

We recommend that you list your local address when dealing with insurance billing. If you have a blood law, make sure that the lab has your local address. Have a discussion with your parents about forwarding your unopened mail to school versus "helpfully" opening it for you. 

What if I don't have Reed (Pacific Source) insurance?
Our staff treats all students regardless of insurance type. However, type of insurance can become an important issue when we assist you in referrals beyond what we can provide at the Health and Counseling Center. Insurance is complicated! We'll help you find providers who accept your insurance so that you get the care you need.

What should I expect when I go to the hospital?
See our information on the hospitals page.

Useful Links

Student Health Portal
Community Wellness
Pacific Source

Contact Information

To make an appointment, please call our main number

Phone: 503-777-7281

Fax: 503-777-7209

We are located in the grey building on the west side of campus just north of 28 West (Community Safety).

Hours of Operation
Mon - Fri 9am - 5pm

We are closed from noon to 1:00pm for lunch.

Walk-in Counseling Appointments
Mon - Fri at 3pm

After Hours Assistance
Nurse Advice Line/Community Careline: 800-607-5501

Reed After Hours Crisis Line: 866-432-1224

On campus: Community Safety: 503-788-6666 or 6666 from a campus phone

Off campus: Portland Police/Ambulance: 911