Gmail at Reed: Frequently Asked Questions
This page provides answers to common questions about Gmail at Reed. The following questions are addressed below (click on the question to see the answer, or scroll down to browse all the answers):
- How do you forward emails on IRIS?
- What are Gmail's sending restrictions?
- What is the 'All Mail' folder in Gmail?
- Why am I not receiving e-mails anymore when I send them to myself?
- Why do I not get a copy of an e-mail when I send it to a list?
- How do I get my address book from Thunderbird into Gmail?
To set up email forwarding, log into IRIS, go to the "Email Preferences --> Delivery" page (here) and type in the address you'd like your mail forwarded to under "Deliver my mail to another account". Ta-da! all mail sent to your Reed email address will now arrive in the inbox of the address you've specified!
Gmail places some restrictions on sent mail. A comprehensive list can be found at http://support.google.com/a/bin/answer.py?hl=en&answer=166852
- 2000 messages per day
- 2000 Reed recipients per message (or 500 external)--when using the web version
- 99 recipients per message when sending from a mail client like Thunderbird or Apple mail
- 10,000 total recipients per day
The All Mail folder contains ALL of the emails that currently exist on your account. This means that it contains emails that are in all your other folders, including your Inbox, Spam, Sent Mail, and even Trash. What the All Mail folder doesn't include are the emails that have been permantly removed from Trash and wiped from the email account.
If you want to know more about how to hide the All Mail labels or other labels in Gmail, click here.
You may notice that, upon sending an e-mail to yourself or including yourself as a CC on a message, you don't actually get the e-mail response back in your inbox! This may be because you're sending an e-mail from your primary username to an nickname/alias username. For example, if your name is Joe Doe, your primary username might be firstname.lastname@example.org. However, you might also have aliases like email@example.com, or firstname.lastname@example.org. If you send it from email@example.com to firstname.lastname@example.org, you won't see the message in your inbox. It does make a copy of the message in your "All Mail" folder, but in order to make sure you're sending messages from the alias you want (email@example.com rather than firstname.lastname@example.org) AND get the message back in your inbox when sent to yourself, you need to add the alias in Gmail. Follow our instructions here for help getting this set up.
You may notice after migration that you no longer receive e-mails from yourself if you mail something to a list that you are a recipient of. This is new behavior as a result of switching to Gmail and cannot be altered.
Importing your contacts from Thunderbird to Gmail is a cinch!
- Click the "Address Book" icon in the bar right above your inbox in Thunderbird.
- In the window that opens, click the "Tools" option in the very top menu bar, and then choose "Export...".
- IMPORTANT: You'll want to make sure to change the save format to "Comma Separated", and then go ahead and save it somewhere where you can easily access/find it (like your Desktop).
- In a web browser, log in to your Gmail inbox and look for the "Contacts" button in the black menu bar at the top of the page.
- From the new window that pops up, choose the "Import Contacts..." button on the left pane (it's the very bottom option). Simply select the file you just created moments ago, and viola! It should be all uploaded to your Gmail contacts. E-mails should now automatically detect these new contacts, just as Thunderbird would.