Student Life

The Reed Care Team


The Reed Care Team is an interdisciplinary team that proactively coordinates support for students experiencing personal or academic issues that interfere with their ability to be successful in the college setting. 

The Care Team works together to:

  • connect students to academic, personal, financial and health resources
  • reduce the burden of wayfinding during difficult or stressful situations
  • educate the Reed community about identifying and responding to concerns
  • provide accurate and comprehensive information about college resources 

The Care Team is comprised of staff representing the Student Life Office, Residence Life, Student Engagement, Health & Counseling, Office for Inclusive Community, Disability Support Services, Financial Aid, Academic Support Services, Athletics, Fitness & Outdoor Programs, Sexual Health, Advocacy & Relationship Education (SHARE), The Center for Life Beyond Reed and Community Safety. The Care Team is chaired by Assistant Dean for Student Support Britt Q. Hoover.

Online Care Referral Form

Anyone can refer a student to the Care Team via the online care referral form, including faculty, staff, students, family members, and others who believe a student might benefit from additional resources and support. 

Individuals can also share and consult about concerns directly with Assistant Dean for Student Support Britt Q. Hoover by emailing or calling 503/777-7521. 

Referrals are reviewed during normal business hours and are not monitored after hours, on weekends, or during official college holidays. For emergency or urgent situations involving risk of harm to self or others, please call Reed Community Safety at 503-788-6666 or 911.

Reed Care Team FAQs

What sort of behaviors, situations or concerns are appropriate for me to refer?

There are often indicators that a student is experiencing distress long before a situation escalates to a crisis. The presence of one of the following indicators alone does not necessarily mean that the student is experiencing severe distress; look for grouping, frequency and severity of these behaviors. 

  • self-injurious behaviors or suicidal ideation, talk or attempt
  • social withdrawal or isolation
  • change in appetite, appearance, sleeping or hygiene
  • erratic, disruptive or disturbing behavior such as threats, emotional outburst, or intimidation (verbal or nonverbal)
  • excessive absences and decline in quality of academic work
  • thoughts or statements related to suicide or self-harm
  • questionable email messages or social media posts
  • unprovoked irritability, anger or hostility
  • disruptions in the classroom or at campus events
  • excessive tearfulness, anxiety or panic
Is the information I share confidential?

Members of the Reed Care Team can never promise confidentiality when life safety is an issue - however, the Care Team will treat information with utmost discretion and respect for the student’s privacy. With the exception of representatives from Health & Counseling and the Program Director for Sexual Health, Advocacy & Relationship Education (SHARE), members of the Care Team are obligatory reporters for potential Title IX violations and mandatory reporters for child abuse. Visit Confidentiality and Reporting for more information on what to expect when you share information with the Care Team.

What happens when I make a referral?

When referrals are received, the Assistant Dean for Student Support will review the information the following business day and coordinate a supportive intervention plan. The Assistant Dean for Student Support may contact the student or referring party directly or refer the situation to a relevant office for follow up.

Will the student know I made the referral?

It is recommended that before making a referral to the Care Team, faculty, staff and peers talk to the student first about their concerns and when appropriate, refer the student to campus resources. However, there may be circumstances when this is not appropriate or possible. If requested in the referral form, members of the Care Team will take careful effort not to disclose the reporting party’s name. Due to the small size of our community or nature of your concern, however, the student may be able to guess who made the referral.

Can my report be anonymous?

Yes. However, please be aware if the Care Team is unable to follow up with you to verify information or ask clarifying questions, it may limit our ability to assist the student.

Will I be updated about the Care Team's response after making a referral?

The Care Team will make every effort to get back to you; however, we must maintain the student's privacy and some laws may keep us from sharing details about our follow up with you. If you have questions related to a referral you made, please contact Britt Q. Hoover at or (503) 777-7521.

How can I help the student directly?

Your expression of concern may be a critical factor in supporting a student’s academic and emotional well-being. You don’t need to play the role of a counselor; listening, expressing care, and offering resources to the student can go a long way! 

When speaking with a student you are concerned for, we recommend the following strategies:

  • Meet privately with the student
  • Set a positive tone. Express your concerns and caring.
  • Ask, "How are thing going for you?"
  • Share specific signs you've observed using "I" statements. ("I've noticed lately that...")
  • Listen attentively to the student's response and encourage them to talk (e.g. "Tell me more about that.")
  • If there are signs of safety risk, ask the student if they are considering suicide. A student who is considering suicide will likely be relieved that you asked. If the student is not contemplating suicide, asking the question will not "put ideas in their head."
  • Ask the student what they think would help.
  • Suggest resources and referrals. If possible, share any information you have about the particular resource you are suggesting and the potential benefit to the student. ("I know the folks in that office and they are really good at helping students work through these kinds of situations.")
  • Avoid making sweeping promises of confidentiality, particularity if the student presents safety risk. 

Contact the Care Team

Community members are welcome to contact Assistant Dean for Student Support and Care Team chair Britt Q. Hoover for questions or consultation:

Office: Eliot Hall 218
Hours: Monday–Friday, 9–5 p.m.; closed noon–1 p.m.
Telephone: 503/777-7521
Make an appointment here 

Related Resources

Recognizing and Helping a Student in Distress
Referring a Student to Help
Access to Student Information & FERPA
Title IX Reporting
Student Life