Student Life Office

The Reed Care Team

Care Team 2021

The Reed Care Team

The Reed Care Team is an interdisciplinary team that proactively coordinates support for students experiencing personal or academic issues that interfere with their ability to fuction at their best in the college setting.

The Care Team works together to:

  • connect students to academic, personal, financial and health resources
  • reduce the burden of wayfinding during difficult or stressful situations
  • educate the Reed community about identifying and responding to concerns
  • provide accurate and comprehensive information about college resources 

The Care Team is comprised of staff representing the Student Life Office, Residence Life, Student Engagement, Health & Counseling Services, Multicultural Resource Center, Disability & Accessibility Services, Financial Aid, Academic Support, Athletics, Fitness & Outdoor Programs, SHARE, The Center for Life Beyond Reed, and Community Safety. The Care Team is chaired by Assistant Dean for Student Support Britt Q. Hoover.

Online Care Referral Form

Anyone can refer a student to the Care Team via the online care referral form, including faculty, staff, students, family members, and others who believe a student might benefit from additional resources and support. 

Individuals can also share and consult about concerns directly with Assistant Dean for Student Support Britt Q. Hoover by emailing or calling 503-777-7521 during business hours.

Referrals are reviewed during normal business hours and are not monitored after hours, on weekends, or during official college holidays. For emergency or urgent situations involving risk of harm to self or others, please call Reed Community Safety at 503-788-6666 or 911.

Reed Care Team FAQs

What sort of concerns are appropriate for me to refer?

The Care Team provides support and resource connection to students navigating academic, interpersonal, financial or other difficulties. Examples include:

  • social isolation or withdrawal
  • housing or food insecurity 
  • academic challenges (e.g. frequent absences)
  • occurrence of a recent loss or other crisis (e.g. family emergency)
  • interpersonal conflicts (e.g. relationship breakup)
  • health or well-being concerns 
Is the information I share confidential?

The Care Team will treat information shared with utmost discretion and respect for the student's privacy. Members of the Care Team can never promise confidentility when there are concerns for safety. With the exception of representatives from Health & Counseling and SHARE (Sexual Health, Advocacy & Relationship Education), members of the Care Team are obligatory reporters for potential Title IX violations and mandatory reporters for child abuse. Visit Confidentiality and Reporting for more information on what to expect when you share information with the Care Team.

What happens after I make a referral?

The Assistant Dean for Student Support will review the referral information within 1–2 business day and coordinate with relevant Care Team members outreach and support for the referred student. The assistant dean may also contact the referring party directly for more information if needed.

What support can be offered a student from the Care Team?
Care Team members are trained to listen, relay empathy, help problem-solve and make accurate referrals to relevant campus departments for further assistance. The Care Team works together to streamline and simplify administrative tasks or logistics for students who are navigating complicated challenges so students do not need to expend unnecessary energy working with each individual office separately. In most cases an individual Care Team member will be assigned as the student's primary contact. This individual will reach out to the student, relay comprehensive information about college services and policies, and check-in regularly with the student until the concerns are resolved.

Will the student know I made the referral?

We encourage community members to talk with the student first about their concerns before making a referral to the Care Team. However, there may be circumstances when this is not appropriate or possible. If requested in the referral form, members of the Care Team will take careful effort not to disclose the reporting party’s name. Due to the small size of our community or nature of your concern, however, a student may be able to conclude who made the referral.

Can my report be anonymous?

Yes. However, please be aware if the Care Team is unable to follow up with you to verify information or ask clarifying questions, it may limit our ability to assist the student.

Will I be updated about the Care Team's response after making a referral?

We are limited in what we can share with you after we reach out to a student, as it is important to us that we maintain the student's privacy. However, we will confirm receipt of a care referral and confirm that we will reach out to the student to offer assistance. 

How can I help the student directly?
Your expression of concern may be a critical factor in supporting a student’s academic and emotional well-being. You don’t need to play the role of a counselor; listening, expressing care, and offering resources to the student can go a long way! When speaking with a student you are concerned for, we recommend the following strategies:
  • Invite the student to meet privately
  • Express your concerns directly and clearly. 
  • Share specific observations for concern using "I" statements. ("I've noticed lately that...")
  • Be empathetic. Try not to judge or discount the feelings of others. Whether or not you think the feelings are justified, those feelings are real to the other person. You may want to acknowledge them by saying things like, “I understand that this is very frustrating for you” or “I’m sorry that you’re feeling distressed about…."
  • Listen attentively to the student's response and encourage them to talk (e.g. "Tell me more about that.")
  • Ask the student what they think would help. Encourage positive action by helping the student generate coping strategies
  • Refer. Assure the student that help is available and that seeking such help is a sign of strength and courage rather than a sign of weakness or failure. If you don't know the best resource to refer a student to, email for suggestions! 
  • Offer hope. Assure the student that things can get better. It is important to help the student realize there are options and support available. 

Contact the Care Team

Community members are welcome to contact Assistant Dean for Student Support and Care Team chair Britt Q. Hoover for questions or consultation. Britt is available during business hours by phone and email: 

Telephone: 503-777-7521

Related Resources

Recognizing and Helping a Student in Distress
Referring a Student to Help
Access to Student Information & FERPA
Title IX Reporting
Student Life