Information Technology

MAPS, Argos, Intellecheck, FormFusion are back in service.

MAPS, Argos, FormFusion, and Intellecheck are down for about an hour for system upgrades.

On Sunday, November 23rd at 8pm, MAPS, Argos, FormFusion, and Intellecheck will be down for about an hour for system upgrades.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email admin-computing@reed.edu.

Planned Banner Maintenance, Friday, 10/03/25, 10pm-11pm

Banner will be down tonight as we're upgrading Banner from 10pm until approximately 11pm. Banner and the following applications will be down while the upgrades are applied:

- IRIS and SOLAR

- ATLAS (Degree progress evaluation)

- Banner Admin pages

- Banner Self-Service web sites (Employee Self-Service, Student Self Service, Advancement Self-Service)

- Document Management and Forms (Etrieve)

- Oracle databases (including Reed websites accessing Banner/Oracle data)

- Argos reports accessing Banner data

If you have questions or concerns please contact admin-computing@reed.edu as soon as possible.

Friday, October 3, 10:00 pm to approximately 11:00 pm, we will be upgrading Banner, and the following applications will be down while the work is done:

- IRIS and SOLAR
- Campus directories
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

MAPS, Argos, Intellecheck, and FormFusion are back in service. If you have any questions or issues, please email admin-computing@reed.edu.

Argos, FormFusion, and Intellecheck are off-line for an upgrade. We expect these systems to be back up by 6pm.

Next Monday, September 29th at 5pm, we plan to do an upgrade of Argos, FormFusion, Intellecheck and MAPS (the platform system that support Argos, FormFusion and Intellecheck).  This will require the system to be down for about an hour.

The issue with Atlas has been resolved and the system is again available.

Atlas, also known as DegreeWorks, is experiencing technical difficulties and is unavailable. IT is working to resolve the problem.

Banner and related applications are available. If you have any questions or concerns, please email admin-computing@reed.edu.

Banner and related applications will be down from 7-9 pm tonight, Monday, September 15th. The following applications will be unavailable during this time:

• IRIS and SOLAR

• Campus directories

• ATLAS (Degree progress evaluation)

• Banner Admin pages

• Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)

• Document Management and Forms (Etrieve)

• Oracle databases (including Reed websites accessing Banner/Oracle data)

• Argos reports accessing Banner data

We will update this page when Banner and related systems are again available. If you have any questions or concerns, please email admin-computing@reed.edu.

All work on the Banner database is complete and it is back in production.

Beginning Saturday, September 13 at 6:00 am, we will be upgrading Banner infrastructure until late Sunday, September 14. Banner and the following applications will be down while the work is done:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

We will be applying back-end upgrades to Banner the weekend of September 13-14. Banner and the following applications will be down or affected while the upgrades are applied:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin Pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self-Service)
- Document management and forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

Access to administrative systems has been restored for on campus connections. The temporary workaround using the VPN is no longer needed. It may be necessary to unplug/replug your ethernet cable or disable/re-enable wifi before administrative systems will load. Please contact the Help Desk (cus@reed.edu or x7525) if you encounter further issues.

All administrative services, such as Banner Real, Fileshares, and others ARE working, however, they are not available via the campus networks right now. You'll need to use the VPN to get to admin services, even from campus. IT staff are investigating the issue. An update will be posted when more information is available.

Many administrative services, such as Banner Real, Fileshares, and others are not working. IT staff are investigating the issue. An update will be posted when more information is available.

Moodle has been upgraded to version 4.5.5 and a new archive server has been set up at https://2025.archive.moodle.reed.edu/. Please contact its@reed.edu if you notice any problems.

Beginning at 5 p.m. on July 25, IT staff will upgrade Moodle in preparation for the 2025-2026 academic year. Moodle will be unavailable while this work is in progress. We expect service to be restored no later than 8 p.m. on July 26. Please write to its@reed.edu with any questions.

Cascade CMS is available again.

Cascade CMS is experiencing technical difficulties and is unavailable. IT is working with the vendor to resolve the issue as quickly as possible.

Banner Student Self-Service and Employee Self-Service are again available. All Banner applications and functionality and related applications should again be available. If you experience any problems using Banner, please email admin-computing@reed.edu.

At this time, Banner Admin Pages, Job Submission, and Applicant Self-Service are upgraded and available. Applications connecting to the Banner database may be available again. We are continuing to work on deploying Student Self-Service and Applicant Self-Service. We will post an additional message here when those applications are available.

Banner and related applications will continue to be unavailable until approximately 8 pm this evening as we continue getting a large volume of upgrades in place.

On Saturday, July 5 we will be upgrading Banner from 8:00am until approximately 5:00pm. Banner and the following applications will be down while the upgrades are applied:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

The Banner upgrade planned for Saturday, June 28th, has been postponed due to problems found in testing. We'll reschedule the upgrade as soon as the issues have been resolved.

On Saturday, June 28 we will be upgrading Banner from 8:00am until approximately 5:00pm. Banner and the following applications will be down while the upgrades are applied:

- IRIS and SOLAR
- ATLAS (Degree progress evaluation)
- Banner Admin pages
- Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service)
- Document Management and Forms (Etrieve)
- Oracle databases (including Reed websites accessing Banner/Oracle data)
- Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

Maintenance on ATLAS (production Degree Works) has concluded and the service is available.

The banhost server and Banner Job Submission are both available again for use. Please contact admin-computing@reed.edu if you have any problems using these systems.

IRIS will be unavailable 12-1:00 p.m.(PDT) on Wednesday, June 11 while maintenance is completed. If you have any questions or concerns, please contact wss@reed.edu.

ATLAS (production Degree Works) will be down for maintenance on Wednesday June 11th from 7:00am through 8:30am.

Banner Job Submission and the banhost Banner command-line host will be offline for maintenance, Tuesday, June 10th from 5-6pm.

The banhost server and Banner Job Submission are both available again for use. Please contact admin-computing@reed.edu if you have any problems using these systems.

Banner Job Submission and the banhost Banner command-line host will be offline Wed. June 4th from 5-6pm for maintenance.

Some text messages sent to or from Zoom phones are failing to be delivered and generating error messages. IT staff are working with Zoom to resolve this issue.

Please write to tis-telecom@reed.edu with any questions or concerns.

Etrieve Content and Etrieve Central are now working normally again. Thank you for your patience as IT resolved the problem. If you experience any further problems connecting to Etrieve, please email admin-computing@reed.edu.

We are aware that Etrieve Content and Etrieve Central have been intermittently unavailable this morning. We are working to solve the problem and will post here as soon as things are resolved. Please email admin-computing@reed.edu if you have any questions.

Argos, FormFusion, and IntelleCheck are back on-line. If you run into any issues with these services, please email admin-computing@reed.edu.

A planned outage of Argos, IntelleCheck, and FormFusion is currently in progress. The applications should be restored no later than 9:00pm.

On Friday, April 18 from 8pm - 9pm, we plan to patch the Server where Argos, FormFusion, and Intellecheck reside. There should be no changes to any of these systems. These systems will be off-line during this work.

Eliot Voice/Admin network is back up and stable for the time being. The issue has been identified and equipment is scheduled to be replaced this summer. Backup plan is in place if future failures occur before the scheduled replacment.

Eliot Voice/Admin network is currently offline. Networking staff are working on identifying the problem. The following services maybe affected:

• WiFi/Ethernet

• Desk Phones

We do not yet know how long the system will be down. Updates will be posted as soon as more information is available.

We will be performing server maintenance this Thursday, April 3, from 8:30 - 9:30 a.m. During this time you will not be able to publish from Cascade CMS. You will still be able to log in to Cascade and edit, it is only publishing that is affected. The live website will also remain available during this time. We will post a notification in Cascade as soon as maintenance is complete. Please email www@reed.edu if you have any questions or concerns.

Etrieve maintenance has been completed. The following services are back online. Please email admin-computing@reed.edu if you experience any issues.

etcentral.reed.edu

etcontent.reed.edu

Etrieve will offline between the hours if 5am and 8am for maintenance. The following services will be unavailable during that time.

etcentral.reed.edu

etcontent.reed.edu

Argos, FormFusion, and IntelleCheck are back on-line. If you run into any issues with these services, please email admin-computing@reed.edu.

A planned outage of Argos, IntelleCheck, and FormFusion is currently in progress. The applications should be restored no later than 9:00pm.

On Sunday, March 16th at 8pm - 9pm, we plan to patch the Server where Argos, FormFusion, and Intellecheck resides. There should be no changes to any of these systems. These systems will be off-line during this work.

Argos, FormFusion, and IntelleCheck are back on-line. If you run into any issues with these services, please email admin-computing@reed.edu.

A planned outage of Argos, IntelleCheck, and FormFusion is currently in progress. The applications should be restored no later than 6:00pm.

On Monday, February 24th at 5pm, we plan to do an upgrade of Argos, FormFusion and MAPS (the platform system that support Argos, FormFusion and Intellecheck). There is no upgrade for Intellecheck at this time. This will require the system to be down, but we don't believe it will be for more than an hour. Contact admin-computing@reed.edu with any concerns or questions.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email admin-computing@reed.edu.

The Banner ERP system is off-line for maintenance. Service is expected to be restored by 8:30 am Saturday.

The following services are also unavailable while maintenance is in progress:

• IRIS and SOLAR
• ATLAS (Degree progress evaluation)
• Banner Admin pages
• Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
• Document Management and Forms (Etrieve)
• Oracle databases (including Reed websites accessing Banner/Oracle data)
• Argos reports accessing Banner data

On Saturday, January 4 we will be upgrading Banner from 8am until approximately 8:30am. Banner and the following applications will be down while the upgrades are applied:

• IRIS and SOLAR
• ATLAS (Degree progress evaluation)
• Banner Admin pages
• Banner Self-Service web sites (Employee Self-Service, Student Self Service, Advancement Self-Service)
• Document Management and Forms (Etrieve)
• Oracle databases (including Reed websites accessing Banner/Oracle data)
• Argos reports accessing Banner data

If you have questions or concerns please contact admin-computing@reed.edu as soon as possible.

The updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email admin-computing@reed.edu.

The Banner ERP system is off-line for maintenance. Service is expected to be restored by 5 pm Sunday.

The following services are also unavailable while maintenance is in progress:

• IRIS and SOLAR
• ATLAS (Degree progress evaluation)
• Banner Admin pages
• Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Student Self Service, Advancement Self-Service)
• Document Management and Forms (Etrieve)
• Oracle databases (including Reed websites accessing Banner/Oracle data)
• Argos reports accessing Banner data

On Saturday, December 7 we will be upgrading Banner from 8am until approximately 5pm on Sunday, December 8. Banner and the following applications will be down while the upgrades are applied:

• IRIS and SOLAR
• ATLAS (Degree progress evaluation)
• Banner Admin pages
• Banner Self-Service web sites (Employee Self-Service, Student Self Service, Advancement Self-Service)
• Document Management and Forms (Etrieve)
• Oracle databases (including Reed websites accessing Banner/Oracle data)
• Argos reports accessing Banner data

If you have questions or concerns please contact admin-computing@reed.edu as soon as possible.

Thank you for your patience. Banner Admin Pages (and all other Banner-related apps) are again working. If you run into any problems, please email admin-computing@reed.edu.

Banner Admin Pages are currently not functioning correctly. All other Banner-related applications/sytems are working. IT staff is aware and working on the problem.