COVID-19 Prevention & Response Plan


March 18, 2020

Reed faculty and staff,

As medical offices prepare to care for COVID-19 patients, many are cancelling non-urgent appointments and directing people to seek virtual care. Kaiser has just announced that it will close several Portland medical offices to all but urgent care and emergencies starting tomorrow. They have not announced a date for reopening. If you have a non-urgent appointment with Kaiser, you may already know that your visit is postponed.

Please remember that you can seek care and advice in the following ways without visiting a clinic. These options are free and can be accessed from the Kaiser Permanente app on your phone, by calling Kaiser at 800-813-2000, or by logging in to

  1. Virtual appointments: Schedule a same- or next-day virtual appointment (video chat) with your doctor or another provider. Learn more about how to schedule virtual appointments.
  2. E-visits: Get care and prescriptions from a Kaiser clinician in under one hour. An e-visit can be completed any day between 8 a.m. and 11 p.m. Simply fill out a questionnaire (including uploading photos, if needed). Read more about e-visits.
  3. Email your doctor: You can always email your doctor using the Kaiser Permanente app or by logging in to Response times vary, but typically do not take more than 48 hours during the week.
  4. Advice nurse: You can reach an advice nurse 24/7 by calling 800-813-2000.
  5. Pharmacy: You can avoid a trip to the pharmacy by ordering your prescriptions online and having them delivered by mail. Sign up at or call 1-800-548-9809.

Take good care,


Cypress Williams
Human Resources Partner
Reed College