Computing & Information Services

System Status Archive

Planned Outage icon = Planned Outage status message icon = Status Message

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9/18/2020
12:27 PM
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Moodle/Shibboleth authentication errors

Some Moodle users are reporting difficulty logging in to Moodle, with an error message that reads, "You seem to be Shibboleth authenticated but Moodle didn't receive any user attributes. Please check that your Identity Provider releases the necessary attributes ('uid', 'givenName', 'sn' and 'mail') to the Service Provider Moodle is running on or inform the webmaster of this server."

To fix this issue, visit http://idp.reed.edu/idp/profile/Logout. If, after logging out, you still have issues accessing Moodle, let us know at moodle@reed.edu.

9/11/2020
11:26 PM
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Banner is back in service

Maintenance is complete, and Banner is on line.

9/11/2020
10:01 PM
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Banner maintenance in progress

Planned maintenance of Banner is in progress. Banner and dependent services are off line. Expect service to be restored before 2:00 a.m. Saturday 9/12.

9/10/2020
5:33 PM
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Banner maintenance planned for 10:00 p.m. Friday Sep 11

Banner will be taken offline at 10:00 p.m. on Friday, Sep 11 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Sep 12.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, College Relations Datamarts)

* Document Management (eTrieve)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

8/28/2020
10:48 PM
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CMS Maintenance Complete

Maintenance on Cascade CMS has been successfully completed.

For questions or concerns, contact webmaster@reed.edu.

8/28/2020
10:03 PM
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CMS Maintenance Started

Maintenance on Cascade CMS has begun and will be unavailable for approximately one hour. Status updates will be posted here as they become available.

8/25/2020
1:39 PM
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Online Directory Planned Outage

The REEDCO database instance will undergo maintenance this Friday, Aug. 28th beginning at 10PM. This should only affect the Online Directory and will last approximately an hour. Please direct any questions or concerns to cdeiss@reed.edu.

8/19/2020
9:42 AM
Planned Outage icon
Cascade CMS Update on Friday, August 28, at 10 p.m.

Cascade CMS will be unavailable on Friday, August 28, from 10 to 11 p.m. If you have questions or concerns, please contact webmaster@reed.edu.

8/14/2020
11:29 PM
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Banner is back in service

Planned maintenance is complete, and Banner is on line.

8/14/2020
10:00 PM
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Banner maintenance in progress

Planned maintenance of Banner is in progress. Banner and dependent systems are offline. Service is expected to be restored by 2:00 a.m. Saturday, 8/15.

8/13/2020
5:21 PM
Planned Outage icon
Banner maintenance planned for 10:00 p.m. Friday Aug 14

Banner will be taken offline at 10:00 p.m. on Friday, Aug 14 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Aug 15.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, College Relations Datamarts)

* Document Management (eTrieve)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

7/31/2020
11:38 PM
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REEDCO Maintenance Complete

Maintenance on the REEDCO Oracle instance is complete.

7/29/2020
9:19 AM
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REEDCO downtime 7/31

The REEDCO Oracle instance will be down for an update this coming Friday, July 31st, from 10PM through 2AM. This will affect a number of applications including IRIS, online directories, SASSI, and others. Please direct questions or concerns to cdeiss@reed.edu.

7/12/2020
3:49 PM
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AFS Service Fully Restored

The AFS fileserver that had experienced issues with its storage partitions has been restored to service. All AFS services should be functioning normally now.

7/12/2020
1:48 PM
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AFS Service Degraded

One of the college's two AFS file servers is currently down due to storage system issues. AFS hosts files.reed.edu and people.reed.edu, among other services. Roughly 50% of the users of these services will not be able to access their files until this issue has been resolved. CIS staff are actively working on this issue now.

7/8/2020
12:41 PM
Planned Outage icon
Maintenance of people.reed.edu/~ websites

CIS staff will be performing maintenance on the infrastructure that hosts people.reed.edu/~ websites at 10am on Friday, July 10th. We do not expect an outage, though users visiting people.reed.edu/~ websites during this time may need to refresh the page in their internet browser.

7/5/2020
11:59 AM
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Moodle maintenance complete

The scheduled Moodle maintenance is complete. Moodle has been upgraded to version 3.9 and prior year courses have been migrated to our archive server, https://2020.archive.moodle.reed.edu. Please let us know if you notice any problems at moodle@reed.edu.

7/2/2020
7:52 PM
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AFS Service Fully Restored

The file server that experienced a hardware failure has been rebuilt and is running properly again.

7/2/2020
3:11 PM
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Moodle upgrade and migration - Saturday, July 4, 6 p.m-Sunday, July 5, noon

On Saturday, July 4, beginning at 6 p.m., CIS will upgrade Moodle to version 3.9. While the upgrade is in progress, Moodle will be unavailable.


During the upgrade, we will move course pages from fall 2015-spring 2020, as well as collaboration pages that are no longer in use, to our archive server: https://archive.moodle.reed.edu. These pages will remain available for your reference but will not be editable. Moodle pages for courses prior to fall 2015, as well as older collaboration pages, will move to a separate archive server: https://2015.archive.moodle.reed.edu/. Links to both archive servers will be posted at https://moodle.reed.edu.


We expect that Moodle access will be restored by noon on Sunday, July 5.


Please contact Trina Marmarelli (marmaret@reed.edu) if you have any questions or concerns.

7/2/2020
12:02 AM
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AFS Service Degraded

One of the two AFS file servers has crashed due to a hardware failure. AFS provides the underlying file storage for files.reed.edu and people.reed.edu. Approximately 50% of AFS users will be impacted by this outage. CIS staff are procurring failed components and will be restoring full AFS service as soon as possible.


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