Computing & Information Services

System Status Archive

Planned Outage icon = Planned Outage status message icon = Status Message

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7/17/2018
7:13 PM
Status Message icon
Printing server maintenance complete

Printing server maintenance is complete, printing to copiers and billed printers should be working. There are some issues which we will address tomorrow, but please direct any inquiries to cus@reed.edu.

7/13/2018
8:53 PM
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Banner REAL is back in service

Planned maintenance is complete, and Banner is back on line.

7/13/2018
12:02 PM
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Banner maintenance in progress

Planned maintenance of Banner is in progress. Banner, dependent services, are off line. Service will be restored before 8:00 a.m. on Monday, July 16.

7/12/2018
3:27 PM
Planned Outage icon
Print server maintenance July 17th

CIS needs to perform maintenance on our campus print server. This work will take place after hours and should not disturb business. Billed printing and copiers will be offline during the maintenance. This is scheduled for Tuesday July 17th at 5:15pm. Billed printing and copiers should be back in working order by 6:30pm.

Updates will be on our status page: https://www.reed.edu/cis/status/index.html

Please direct any questions to cus@reed.edu, or call the help desk at x7525.

7/9/2018
11:33 AM
Planned Outage icon
Database Server Maintenance

Reed's Oracle database servers will undergo planned maintenance from 12PM to 2PM this Friday (July 13th). All databases will be offline, causing outages for Banner, Argos, Reed websites and web applications that rely on database connectivity (such as IRIS, SASSI, online directories), Self-Service Banner (including Gryphon Payroll/HR), and others. If you have any questions or concerns, please email cdeiss@reed.edu.

7/9/2018
11:20 AM
Planned Outage icon
Banner maintenance planned for noon Friday, July 13

Banner will be taken offline at noon on Friday, July 13 for maintenance. Service is expected to be restored before 8:00 a.m. on Monday, July 16.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

7/6/2018
11:55 PM
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Banner maintenance is complete

Banner maintenance is complete, and Banner is back in service.

7/6/2018
9:55 PM
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Banner maintenance in progess

Banner is off line for planned maintenance. Service is expected to be restored by 2:00 a.m. Saturday, July 7.

7/6/2018
9:17 AM
Planned Outage icon
Banner maintenance planed for 10:00 p.m. Friday, July 6

Banner will be taken offline at 10:00 p.m. on Friday, July 6 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, July 7.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

6/27/2018
6:48 PM
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Printing server maintenance

All printing and copying should be working as normal. The upgrade failed however, so a new maintenance window will be scheduled in the future.

6/27/2018
6:16 PM
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Printer server maintenance ongoing

Maintenance on the printer server is ongoing, and will extend beyond 6:30pm. Future updates will be posted here.

6/22/2018
8:43 AM
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Ensemble media server restored
CIS staff have restored the Ensemble media server service.
6/21/2018
11:25 AM
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Eliot Hall Network Cable Cutover - Complete

The Eliot cabling work is complete. If you are experiencing any issues please email cus@reed.edu or dial 7525.

6/21/2018
8:32 AM
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Eliot Hall Network Cable Cutover - updated completion time

The Eliot cabling work is taking longer than expected. It is now expected to be completed by 10:30am. Brief network and voice interruptions are possible until the work is finished. Further updates will be posted here.

6/21/2018
5:14 AM
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Eliot Hall Network Cable Cutover

The Eliot Hall network cable cutover has begun. There will be brief, one port at a time, outages for data and phone ports on the 2nd, 3rd, and 4th floors during the next few hours. The contractor expects to complete the work by 8:30am.

6/20/2018
10:11 PM
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Ensemble Media Server Issue
CIS staff are working to restore the Ensemble media server service. We will continue to provide updates here.
6/20/2018
9:13 AM
Planned Outage icon
Printing server upgrade

CIS needs to update our campus print server. This update will take place Wednesday, June 27 after hours and should not disturb business. It will affect all billed

printing and copier use for the time the server is in transition.

6/14/2018
8:47 AM
Planned Outage icon
Eliot Hall Network Cable Cutover June 21st 5:30am-8:30am

CIS staff will be moving network connections for telephone and computer services on the second, third, and fourth floors of Eliot Hall to a new wiring closet beginning at 5:30am. We expect the work to be completed by 8:30am.

The work will affect one office connection at a time for approximately one minute each. During that minute phone conversations in progress will be dropped and computer connections will be interrupted.

6/14/2018
8:45 AM
Planned Outage icon
Critical network maintenance Wednesday June 20th 6:15am-8am

CIS staff will be performing required network maintenance beginning at 6:15am. Work should be completed by 8:00am. We do not anticipate any major or prolonged outages but there is always a possibility of unforeseen problems.

6/8/2018
8:55 AM
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Outage Update
The Ensemble server has been restored; new media can be added, and accessed.
6/7/2018
5:03 PM
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Ensemble Media Server Down
CIS staff are still working to restore the Ensemble server completely. We will continue to provide updates here.
6/7/2018
2:07 PM
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Outage update

The Ensemble server has been restored. CIS is continuing to repair other systems after the mechanical failures on 5/24.

5/29/2018
3:57 PM
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Outage Update

CIS is continuing to repair systems after the mechanical failures on 5/24. CIS staff are still working to restore the Ensemble server. There are other repair operations to be performed; we will schedule those to be as convenient as possible.

5/27/2018
11:52 AM
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Admin Homeserver Maintenance

The administrative file-server "homeserver" has been repaired and returned into service.

5/27/2018
10:55 AM
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Admin Homeserver Maintenance

The administrative file-server "homeserver" requires immediate attention and will be experiencing intermittent outages over then next few hours starting at 11AM today (Sunday, 5/27). This will affect file-sharing access and possibly new Windows ADMIN domain sessions. If you have any questions or concerns, please email cdeiss@reed.edu or dial x7551.

5/25/2018
10:45 AM
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Outage Update
CIS continues to recover systems and services affected by yesterday's events. The Ensemble server, which provides multimedia and video hosting services, is currently unavailable. CIS staff are working to restore this system. We will continue to provide updates here.
5/25/2018
1:42 AM
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Reed Website Maintenance Complete

Maintenance on Reed's website (www.reed.edu) is complete. Please contact webmaster@reed.edu with any problem reports or questions.

5/24/2018
9:55 PM
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Reed Website Maintenance

Reed's website (www.reed.edu) is undergoing critical maintenance from 10pm to 12am and may be unavailabe during this time. Cascade CMS will be down as well until maintenance is complete. If you have any concerns, please contact webmaster@reed.edu.

5/24/2018
7:42 AM
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Outage
CIS is responding to mechanical failures this morning. We are working to maintain service continuity. This is a developing situation. Thank you for your patience.
5/23/2018
7:47 AM
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Maintenance Complete
We have completed the scheduled upgrades to our network infrastructure. Services have been restored.
5/23/2018
6:29 AM
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Critical Network Maintenance
We are performing critical upgrades to our network infrastructure. A handful of services will be offline, including IRIS, SOLAR, web directories, and Banner Self-Service. All services are expected to be restored by 8:15am. Any updates or changes--as well as a resolution upon completion--will be posted here. 
5/18/2018
8:54 PM
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Moodle maintenance complete

This evening's Moodle maintenance is concluded. If you notice problems please contact Daniel Landau (dlandau@reed.edu)

5/18/2018
8:47 AM
Planned Outage icon
Critical network maintenance Friday, 5/18, Tuesday, 5/22, Wednesday, 5/23 & Thursday, 5/24

Over the next few days, Computing & Information Services will be performing necessary maintenance to key systems.

Friday, 5/18:  Moodle will be offline beginning at 6pm.  Moodle should be back online by 10pm, possibly much earlier.

Tuesday, 5/22:  Maintenance will be performed on the electrical infrastructure in the ETC building beginning at 9:30am.  This work should be completed by the end of the day, barring any unforeseen complications.

Wednesday, 5/23:  A handful of services will be offline beginning at 6:30am.  These services include IRIS, SOLAR, web directories, and Banner Self-Service.  All services are expected to be restored by 8:15am.

Thursday, 5/24:  Reed's website (www.reed.edu) will be offline Thursday, May 24, 10pm-12am for a critical server update. Cascade CMS will be down as well to avoid publishing conflicts.

If you have questions or concerns about the upcoming maintenance, please contact Computer User Services at cus@reed.edu, x7525.

5/17/2018
9:36 AM
Planned Outage icon
Reed website downtime

Reed's website (www.reed.edu) will be offline Thursday, May 24, 10pm-12am for a critical server update. Cascade CMS will be down as well to avoid publishing conflicts. If you have any concerns, please contact webmaster@reed.edu.

5/15/2018
9:04 AM
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Wireless Issues Resolved

The Reed1x and ReedXenia wireless networks should now be functioning normally. If you are still experiencing troubles, please contact the help desk at cus@reed.edu, x7525.

5/14/2018
2:16 PM
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Wireless Issues

Due to high demand Reed 1x and ReedXenia are experiencing intermittent issues. CIS is aware of the issue and working to resolve it. Please contact the Help Desk (x7525 or cus@reed.edu) with questions or concerns. 

5/8/2018
2:01 PM
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SASSI and other student services restored

SASSI and other student-related links in IRIS are working again. Please contact the Help Desk (x7525 or cus@reed.edu) with questions or concerns.

5/8/2018
12:45 PM
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SASSI and other student services down

SASSI and other student-related links in IRIS are not working. These include Student Info, Tutoring, CLBR, Institutional Review Board, among others. CIS staff are investigating the issue and an update will be posted when more information is available. Please contact the Help Desk (x7525 or cus@reed.edu) with questions or concerns.

4/18/2018
6:58 AM
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Moodle maintenance completed

This morning's Moodle maintenance is concluded. If you notice problems please contact Daniel Landau (dlandau@reed.edu)


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