Computing & Information Services

System Status Archive

Planned Outage icon = Planned Outage status message icon = Status Message

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4/13/2018
10:54 PM
Status Message icon
Banner is back in service

Planned maintenance is complete, and Banner is back on line.

4/13/2018
10:02 PM
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Banner maintenance in progress

Planned maintenance of Banner is in progress. Banner, and dependent services, are off line. Expect service to be restored before 2:00 a.m. Saturday April 14.

4/13/2018
1:22 PM
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Laundry card account restored

Access to the site where students are able to access laundry account balances or add funds has been restored. Please contact the Help Desk if you have questions or concerns (cus@reed.edu x7525).

4/11/2018
2:52 PM
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Laundry account update

CIS staff continue to work with the vendor to address the issue with the laundry account system. Funds can be deposited into laundry accounts in person at the Business Office.

4/11/2018
9:04 AM
Planned Outage icon
Banner maintenance planned for 10:00 p.m. Friday, Apr 13

Banner will be taken offline at 10:00 p.m. on Friday, Apr 13 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Apr 14.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

4/10/2018
4:31 PM
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Laundry account update

CIS staff continue to work with the vendor on the laundry account issue and we hope a fix will be in place tomorrow. We will post additional updates as more information is available. In the meantime, students can work with the cashier in the Business Office to deposit funds right away.

4/10/2018
1:30 PM
Status Message icon
Laundry card account

CIS staff are investigating an issue where students are unable to check their laundry account balance or add funds to it. An update will be posted when more information is available. In the meantime, the cashier at the Business Office can help students who need to deposit funds right away.

Please contact the Help Desk if you have questions or concerns (cus@reed.edu x7525).

4/9/2018
8:19 AM
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bannerweb.reed.edu restored

Bannerweb.reed.edu is now working from on campus. Please contact the Help Desk if you experience further issues.

4/8/2018
7:39 PM
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Bannerweb.reed.edu not available from on campus

Bannerweb.reed.edu is not working from on campus. The webpage does load from off campus. CIS staff are aware and will work on a fix first thing Monday morning. An update will be posted when it is back up. We apologize for the inconvenience. Please contact the help desk with questions or concerns (cus@reed.edu x7525).

4/3/2018
8:49 AM
Planned Outage icon
Banner Self-Service Maintenance

Banner Self-Service (SSB; https://bannerweb.reed.edu ) will be down for maintenance this coming Friday (April 6th) from 6PM through 8PM. This includes the Griffin Payroll/HR System (GPS) and timesheet submission.  If you have any questions or concerns, please email cdeiss@reed.edu.

3/31/2018
12:13 AM
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Banner is on line

Banner maintenance has been completed, and Banner is back in service.

3/30/2018
10:01 PM
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Banner maintenance in progress

Banner, and dependent services, are offline for maintenance. Service is expected to be restored before 2:00 a.m. Saturday 3/31.

3/29/2018
8:56 PM
Planned Outage icon
Banner maintenance planned for 10:00 p.m. Friday, March 30

Banner maintenance is planned for Friday at 10:00 p.m. Service is expected to be restored before 2:00 a.m. Saturday, March 31.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If you have questions or concerns contact Jonathan Byrd (byrdj@reed.edu).

3/21/2018
2:46 PM
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Network authentications restored
Network authentication services have been restored. Thank you for your patience.
3/21/2018
2:24 PM
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Authentication Issues
We're experiencing authentication problems to services such as Moodle and Cascade CMS. CIS staff are looking into it. Updates and a resolution message will be posted here.
3/13/2018
8:26 AM
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Authentication issues resolved

Authentication issues have been resolved. Please contact the Help Desk if you experience further trouble.

3/13/2018
7:17 AM
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Authentication Issues

We're experiencing authentication problems to services such as Reed email and calendar; shibboleth may be down for new connections. CIS staff are looking into it. Updates and a resolution message will be posted here.

3/1/2018
10:16 AM
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Internet issues resolved

Access to the Internet should now be restored for campus. We apologize for the interruption. The problem originated with one of our Internet Service Providers. They have addressed the problem and network services are now being restored.

There is the possibility of further internet disruptions as the situation is fully resolved. This status page will be updated as needed.

3/1/2018
9:44 AM
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Internet issues update
Connections between the campus network and the internet are still not working. Many campus services are accessible from on campus, including Moodle, Homeserver, and some other resources. CIS staff continue to work on fixing the internet access issues.
3/1/2018
8:02 AM
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Network / Internet Issues
We are experiencing a widespread network and internet outage across campus. CIS is aware of the issue and working as quickly as possible towards a resolution.
2/24/2018
6:41 PM
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files.reed.edu AFS access issues

Access to files.reed.edu has been restored for all users.

2/24/2018
4:59 PM
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files.reed.edu AFS access issues

The web version of AFS at files.reed.edu is still not available for some users. CIS staff are actively working to resolve the issue.

2/24/2018
2:20 PM
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files.reed.edu AFS access issues

The web version of AFS at files.reed.edu is not available for some users. Access to AFS via SFTP should still be possible in most cases. (https://www.reed.edu/cis/help/sftp.html)

2/22/2018
9:59 AM
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E-reserves service restored

E-reserves (reserves.reed.edu) service has been restored, and electronic course readings should available once again. Thank you for your patience.

2/22/2018
8:02 AM
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Network infrastructure maintenance update - 2/22 at 8am

This morning's required maintenance on critical infrastructure is complete. Most services, including wifi, were restored at approximately 7:30am.

E-reserves (reserves.reed.edu) is still offline. CIS staff are aware of this issue, and are working on a fix.

2/16/2018
10:29 AM
Planned Outage icon
Network infrastructure required maintenance - Thursday, Feb 22nd, 7:00am

On Thursday, February 22nd, from 7:00am to 8:30am, CIS will perform required maintenance on critical network infrastructure. During this period, Wi-Fi and some campus services that require login might be unavailable or unreliable.

All services are expected to be restored by 8:30am.

2/13/2018
3:28 PM
Planned Outage icon
Oracle Database Planned Maintenance

The REEDCO database will be down for maintenance from 10PM Fri. 2/16 until 2AM Sat. 2/17. This will affect IRIS, SASSI, the Online Directory, and several other Reed web applications. If you have any questions or concerns please email cdeiss@reed.edu.

2/5/2018
9:55 AM
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Copier swipes resolved

Swipes to the campus copiers are functioning again. Please contact the Help Desk (cus@reed.edu or x7525) if you encounter further trouble.

2/5/2018
9:31 AM
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Copier swipes not working

We have received numerous reports that users are unable to swipe into copiers around campus. CIS staff are investigating the issue and will post an update when more information is available.

2/3/2018
9:03 AM
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IRIS applications restored

All IRIS applications are now available. Send email to webmaster@reed.edu to report errors or other problems accessing applications.

2/3/2018
8:47 AM
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Some IRIS applications unavailable

Some IRIS applications are currently unavailable. We are aware of the problem and are working on a solution.

2/2/2018
9:59 PM
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Reed website, CMS, and billed printing & copying maintenance finished

Maintenance on the main Reed website (www.reed.edu), Reed's CMS (cms.reed.edu), and billed printing & copying is finished and service restored. Please contact Computer User Services with any questions.

2/2/2018
9:17 PM
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Reed website, CMS, and billed printing & copying down for required maintenance

The main Reed website (www.reed.edu), Reed's CMS (cms.reed.edu), this status page, and billed printing & copying is offline for required maintenance. All services are expected to be restored by 10:15pm.

1/29/2018
7:07 PM
Planned Outage icon
Reed website, CMS, and billed printing & copying down for required maintenance, Friday, February 2nd at 9:15pm

On Friday, February 2nd at 9:15pm, the main Reed website (reed.edu), Reed's CMS, (cms.reed.edu), and billed printing & copying will be offline for required maintenance. All services are expected to be restored by 10:15pm.

1/29/2018
1:39 PM
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files.reed.edu AFS access resolved

Access to files in AFS via files.reed.edu has been restored for all users.

1/29/2018
12:36 PM
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files.reed.edu access issues ongoing

Many Reed users will not be able to access their AFS files via files.reed.edu. CIS staff are still lookinginto the issue. We apologize for the inconvenience.

1/29/2018
9:37 AM
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AFS files unavailable at files.reed.edu

AFS files are currently unavailable at files.reed.edu. Access via Fetch (SFTP) appears to be working. CIS staff are aware of the issue, and are working towards a fix.

1/17/2018
8:34 AM
Status Message icon
Partial AFS file service outage (restored)

Maintenance was performed on the AFS service this morning, repairs were made and the service is running normally again.

1/16/2018
2:19 PM
Planned Outage icon
AFS File Server Maintenance

One of Reed's AFS file servers will be taken offline Wednesday morning, January 16th, at 7:30am. During this time access to AFS hosted files (via files.reed.edu, sftp.reed.edu, and people.reed.edu) will be intermittent. CIS staff will attempt to bring the server back online as quickly as possible, though the process may take as long as several hours. Updates will be posted here as the work progresses.

1/16/2018
10:51 AM
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Authentication Issues - resolution

Logging on to Gmail, IRIS, Moodle, Reed1x and other Reed services should now be possible. Please contact Computer User Services with any questions.

1/16/2018
9:57 AM
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Authentication Issues 10am update
CIS staff continue to work with our network infrastructure vendor to resolve the issues.  Further updates and a resolution message will be posted here.
1/16/2018
9:06 AM
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Authentication Issues 9am update
It is still not possible to log on to many Reed services, including Gmail, Moodle, Reed1x, and more.  CIS staff continue to work on a fix.  Updates and resolution message will be posted here.
1/16/2018
6:55 AM
Status Message icon
Authentication Issues
We’re experiencing authentication problems to services such as Reed email, IRIS, Reed1x, and more. CIS staff are looking into it.  Updates and a resolution message will be posted here.
1/15/2018
11:22 PM
Status Message icon
Partial AFS file service outage

A portion of Reed's AFS file service is unavailable due to server issues. Affected users will be unable to access their files via files.reed.edu, sftp.reed.edu, and people.reed.edu.

CIS staff will investigate this outage promptly on Tuesday morning, at which point further updates will be posted here.


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