Computing & Information Services

System Status Archive

= Planned Outage = Status Message

View Current Status

9/18/2016
1:46 PM
Library access & Admin VPN back online
Access to library databases has been restored.  Admin VPN service is also back online.  If you're still experiencing issues, please let CUS know (cus@reed.edu, 503-777-7525).
9/18/2016
12:39 PM
Access to library databases & Admin VPN
Library databases are currently inaccessible from both on and off campus.  The administrative VPN is also offline.  Other services may be affected.  CIS staff are working on the issues.  Additional information will be posted as it becomes available.
9/16/2016
11:03 PM
Banner is back in service

Maintenance is complete, and Banner is back on line.

9/16/2016
10:00 PM
Banner maintenance in progress

Scheduled maintenance of Banner is in progress.  Banner and dependent services are off line.  Expect service to be restored before 2:00 am Saturday.

9/16/2016
4:02 PM
Wireless Network Tuning • Tuesday, Sept. 20th at 7:30am

Computing & Information Services has evaluated the results of its first wireless network adjustment and is ready to continue tuning. The next adjustment will take place Tuesday, Sept. 20th at 7:30am. Both Reed1x and ReedXenia will remain online but active users may experience a loss of connectivity for less than a minute.

The tuning we are doing is intended to increase the signal strength and reliability of our current wireless network. If you experience problems with wireless access please let us know.  Your feedback will help us plan further network tuning.

9/14/2016
4:55 PM
Banner maintenance planned for 10:00 pm Friday Sep 16

Banner will be taken offline at 10:00 p.m. on Friday, Sep 16 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Sep 17. The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

9/12/2016
3:40 PM
Wireless Network “Tuning” Tuesday, Sept. 13th at 7:00am

Computing & Information Services will make the first of several adjustments to the wireless network Sept. 13th at 7:00am.  Both Reed1x and ReedXenia will be offline campus-wide for roughly five minutes. The wired networks will not be affected.

This “tuning” is intended to increase the signal strength and reliability of our current wireless network.  We plan to implement these changes about once a week for eight to twelve weeks.  If you experience problems with wireless access please let us know.  Your feedback will help us plan further network tuning.

9/3/2016
4:32 PM
Internet routing issues resolved
At this time, all Internet routing issues are believed to be resolved.  Connections from off campus to Reed, and from Reed to the Internet should all be working normally.  If you are still experiencing issues, please contact Computer User Services at cus@reed.edu.
9/3/2016
11:18 AM
Internet routing issue for some external ISPs

After this morning’s campus Internet upgrade, routing issues remain with some external Internet service providers. At this time, we believe CenturyLink customers may be having difficulties accessing Reed’s network from off campus. This includes Reed’s website, Moodle, VPN services, and more. CIS staff are working with our internet provider to address this issue.

1:45pm:  Some portions of the Internet are also unavailable from campus.  CIS staff and our internet provider are continuing their work to resolve the Internet routing issues.

Updates will be posted here as more information becomes available and the issue is resolved.

9/3/2016
9:28 AM
Internet access restored
The Internet upgrade is complete and all services are restored.
8/31/2016
1:16 PM
General Administrative Systems Access Restored
If you are still experiencing problems with access to administrative services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.
8/31/2016
12:40 PM
General Administrative Systems Connection Problems

We are currently experiencing problems with connections to a variety of administrative systems. Technical staff are working on the problem.  The following services are affected:

  • Argos
  • Intellecheck
  • FormFusion
  • Bookstore Cash Registers

Other systems may also be affected. Updates will be posted as soon as more information is available.

8/30/2016
3:36 PM
Internet upgrade, Saturday, September 3rd, at 6:30am

Computing and Information Services will be increasing campus Internet bandwidth on Saturday, September 3rd, at 6:30am. During this upgrade we anticipate a loss of Internet connectivity for approximately 2 minutes, with a small possibility of a longer service disruption. We expect service to be fully restored before 7:30am.

While the upgrade is in progress all access to the Internet will be down. Campus services such as IRIS & Moodle will only be available from on campus during the upgrade. VPN connections to campus will not work while the upgrade is in progress. Phone service will not be affected.

Please contact Computer User Services at cus@reed.edu or 503-777-7525 with any questions or concerns.

8/25/2016
5:06 PM
Services Restored
Access to authenticated systems has been resolved. Please contact the Help Desk if you encounter further issues: cus@reed.edu or 503-777-7525.
8/25/2016
4:20 PM
System Issues
Some systems, including authenticated login, are down. CIS staff are working to resolve the issues.
8/24/2016
11:07 AM
AFS restored
Access to AFS and people.reed.edu web pages have been restored. Please contact the Help Desk if you experience further trouble (cus@reed.edu or x7525).
8/24/2016
9:41 AM
AFS Issue
Due to hardware failure, some users may have trouble connecting to AFS through files.reed.edu, sftp.reed.edu, or the native client. Personal web pages at people.reed.edu are also affected. Technical staff are looking into the issue. An update will be posted when more information is available. Please contact the Help Desk at cus@reed.edu or x7525 if you have questions.
8/23/2016
10:41 AM
Admin Citrix Planned Outage
Administrative Citrix servers will be down for planned maintenance this coming Friday (8/26) from 10PM through 2AM Saturday morning.  Published Citrix applications that will be affected include ARMS, EMS, Blackboard Management Console, Traka, and others.  If you have any questions or concerns, please contact cdeiss@reed.edu.
8/4/2016
8:20 AM
Phone Upgrade August 10 7:15 to 8:00am

On Wednesday, August 10th, between 7:15-8am, many of the phones across campus will receive a critical software upgrade.  During the upgrade, the phones will be offline, unable to make or receive calls.  Voicemail for these phones will continue to work, with any incoming calls being sent directly to voicemail.


Only black phones (model 6941) will receive the upgrade.  Grey phones (model 7962) will not receive the upgrade, and will stay online.



After the upgrade is applied, all phone settings will be as they were before the upgrade.


Have questions or concerns?  Please email telecomrequest@reed.edu or call x7555.


 

8/3/2016
8:49 PM
CMS and Web Server Maintenance Complete
CMS and web server maintenance is complete. If you encounter any problems accessing material on either server, please contact webmaster@reed.edu.
8/3/2016
7:40 PM
CMS and Web Server Maintenance Status
Both the CMS and Web servers are back online. Some server configurations require further adjustment, but no more downtime is expected. Another status message will be posted once all work is complete.
8/3/2016
4:58 PM
CMS and Web Server Maintenance Started

CMS and web server maintenance has begun. If you have any questions or concerns, please contact webmaster@reed.edu.

7/26/2016
9:15 AM
CMS and Web Maintenance on August 3rd at 5pm

Our campus web server, www.reed.edu, and Cascade Server, our content management system at cms.reed.edu, will be undergoing system maintenance starting at 5pm on Wednesday, August 3. Cascade will be unavailable for one hour and Reed's web site will experience brief interruptions. No changes to the campus web site will be possible during that time. If you have any concerns, please contact webmaster@reed.edu.

7/21/2016
9:09 AM
Google SSL Error resolved
The Google sign on service is working normally again.
7/21/2016
9:01 AM
Google SSL Error
We are experiencing issues with our single sign-on for Google mail. CIS will try to get it working as soon as possible! We'll post here when the issue is resolved.
7/9/2016
6:55 AM
Moodle access has been restored
Moodle maintenance has been completed and service is restored. Please contact Instructional Technology Services (its@reed.edu) if you encounter any problems.
7/8/2016
9:35 AM
Moodle downtime planned, Friday 7/8-Saturday 7/9

On Friday, July 8, beginning at 10 p.m., CIS will update Moodle to version 3.1. Moodle will be unavailable while the upgrade is in progress.

We expect that Moodle access will be restored by 8 a.m. on Saturday, July 9.

Please contact Instructional Technology Services (its@reed.edu) if you have any questions or concerns.

7/6/2016
8:33 AM
issues resolved with wireless connectivity
The issues with connections to ReedXenia and Reed1x have been resolved. If you are experiencing difficulties connecting to wireless, please contact Computer User Services.
7/5/2016
10:36 AM
issues connecting to wireless networks
Computers and mobile devices may experience issues connecting to both wireless networks ReedXenia and Reed1x. CIS staff are aware of the issue, and are working on a resolution.
6/29/2016
10:38 AM
Oracle Maintenance Outage
There is planned Oracle database maintenance this coming Friday (7/1) from 10PM-11PM which will affect the Reed online directories and potentially other web applications.  If you have questions or concerns, please contact cdeiss@reed.edu .
6/28/2016
12:27 PM
Update on server infrastructure maintenance: June 27-28
Services, including Citrix, have all been restored at this point. Please contact the Help Desk with questions or concerns (cus@reed.edu or 503-777-7525).
6/28/2016
8:29 AM
Update on server infrastructure maintenance: June 27-28

Most services are back up and running after a brief outage this morning. We are still working on our Citrix servers. We hope to have them in place soon. Please contact the Help Desk with questions or concerns (cus@reed.edu or 503-777-7525).

6/24/2016
11:48 PM
Banner is back on line

Banner maintenance is complete, and Banner is back in service.

6/24/2016
9:59 PM
Banner maintenance in progress
Scheduled maintenance of Banner is in progress.  Banner and dependent services are off line.  Expect service to be restored before 2:00 am Saturday.
6/23/2016
3:56 PM
Server infrastructure maintenance: June 27-28

Beginning on Monday, June 27th at 8am, CIS will be performing critical maintenance to the battery backup system that supports Reed’s servers and network resources. Work is expected to be complete by 5pm on Tuesday, June 28th. CIS staff are working to prevent outages or network disruptions during the maintenance period. If unanticipated issues arise that affect service, updates will be posted here. Please contact the Help Desk with questions or concerns (cus@reed.edu or 503-777-7525).

6/23/2016
11:11 AM
Banner maintenance planned for 10:00 pm Friday, June 24

Banner will be taken offline at 10:00 p.m. on Friday, June 24 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, June 25. The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


View Current Status