Computing & Information Services

System Status Archive

Planned Outage icon = Planned Outage status message icon = Status Message

View Current Status

2/5/2018
9:55 AM
Status Message icon
Copier swipes resolved

Swipes to the campus copiers are functioning again. Please contact the Help Desk (cus@reed.edu or x7525) if you encounter further trouble.

2/5/2018
9:31 AM
Status Message icon
Copier swipes not working

We have received numerous reports that users are unable to swipe into copiers around campus. CIS staff are investigating the issue and will post an update when more information is available.

2/3/2018
9:03 AM
Status Message icon
IRIS applications restored

All IRIS applications are now available. Send email to webmaster@reed.edu to report errors or other problems accessing applications.

2/3/2018
8:47 AM
Status Message icon
Some IRIS applications unavailable

Some IRIS applications are currently unavailable. We are aware of the problem and are working on a solution.

2/2/2018
9:59 PM
Status Message icon
Reed website, CMS, and billed printing & copying maintenance finished

Maintenance on the main Reed website (www.reed.edu), Reed's CMS (cms.reed.edu), and billed printing & copying is finished and service restored. Please contact Computer User Services with any questions.

2/2/2018
9:17 PM
Status Message icon
Reed website, CMS, and billed printing & copying down for required maintenance

The main Reed website (www.reed.edu), Reed's CMS (cms.reed.edu), this status page, and billed printing & copying is offline for required maintenance. All services are expected to be restored by 10:15pm.

1/29/2018
7:07 PM
Planned Outage icon
Reed website, CMS, and billed printing & copying down for required maintenance, Friday, February 2nd at 9:15pm

On Friday, February 2nd at 9:15pm, the main Reed website (reed.edu), Reed's CMS, (cms.reed.edu), and billed printing & copying will be offline for required maintenance. All services are expected to be restored by 10:15pm.

1/29/2018
1:39 PM
Status Message icon
files.reed.edu AFS access resolved

Access to files in AFS via files.reed.edu has been restored for all users.

1/29/2018
12:36 PM
Status Message icon
files.reed.edu access issues ongoing

Many Reed users will not be able to access their AFS files via files.reed.edu. CIS staff are still lookinginto the issue. We apologize for the inconvenience.

1/29/2018
9:37 AM
Status Message icon
AFS files unavailable at files.reed.edu

AFS files are currently unavailable at files.reed.edu. Access via Fetch (SFTP) appears to be working. CIS staff are aware of the issue, and are working towards a fix.

1/17/2018
8:34 AM
Status Message icon
Partial AFS file service outage (restored)

Maintenance was performed on the AFS service this morning, repairs were made and the service is running normally again.

1/16/2018
2:19 PM
Planned Outage icon
AFS File Server Maintenance

One of Reed's AFS file servers will be taken offline Wednesday morning, January 16th, at 7:30am. During this time access to AFS hosted files (via files.reed.edu, sftp.reed.edu, and people.reed.edu) will be intermittent. CIS staff will attempt to bring the server back online as quickly as possible, though the process may take as long as several hours. Updates will be posted here as the work progresses.

1/16/2018
10:51 AM
Status Message icon
Authentication Issues - resolution

Logging on to Gmail, IRIS, Moodle, Reed1x and other Reed services should now be possible. Please contact Computer User Services with any questions.

1/16/2018
9:57 AM
Status Message icon
Authentication Issues 10am update
CIS staff continue to work with our network infrastructure vendor to resolve the issues.  Further updates and a resolution message will be posted here.
1/16/2018
9:06 AM
Status Message icon
Authentication Issues 9am update
It is still not possible to log on to many Reed services, including Gmail, Moodle, Reed1x, and more.  CIS staff continue to work on a fix.  Updates and resolution message will be posted here.
1/16/2018
6:55 AM
Status Message icon
Authentication Issues
We’re experiencing authentication problems to services such as Reed email, IRIS, Reed1x, and more. CIS staff are looking into it.  Updates and a resolution message will be posted here.
1/15/2018
11:22 PM
Status Message icon
Partial AFS file service outage

A portion of Reed's AFS file service is unavailable due to server issues. Affected users will be unable to access their files via files.reed.edu, sftp.reed.edu, and people.reed.edu.

CIS staff will investigate this outage promptly on Tuesday morning, at which point further updates will be posted here.

1/11/2018
8:09 PM
Status Message icon
Wireless Maintenance Complete
Wireless maintenance is complete. Wireless connections are once again available across campus. We do not expect any further interruptions in service this evening.
1/11/2018
7:46 PM
Status Message icon
Infrastructure Maintenance
Computing and Information Services is performing maintenance to our wireless network. All wireless connections will be unavailable for an estimated 30 minutes. We will post updates and a resolution to this page.
1/11/2018
6:58 PM
Status Message icon
Infrastructure Maintenance
Computing and Information Services is performing necessary maintenance to our infrastructure. Wireless controllers will be updated at 9pm and we expect a complete outage of wireless networks for 30 minutes. We will post any relevant changes to this page along the way, and a resolution when work is complete.
1/11/2018
9:11 AM
Planned Outage icon
CrashPlan (backups) server maintenance, Thursday, 1/18 between 6-8am

On Thursday, 1/18, between 6-8am, maintenance will be performed on the CrashPlan (backups) server. During the maintenance window, there will be ~20 minutes where backups will not occur. The work is scheduled to be completed by 8am.

If you plan to work on important files during those hours, please use another backup method (such as a thumb drive) to save backup copies of the files.

Updates and a resolution message will be posted here.

1/10/2018
8:58 AM
Status Message icon
campus copiers and printing to billed printers back online

Service has been restored to campus copiers and billed printing.

1/10/2018
8:47 AM
Status Message icon
campus copiers and printing to billed printers offline

Campus walk-up copiers are currently offline.  Printing to billed printers and copiers is also not currently possible.  CIS staff are aware of the situation, and working on a fix.  Updates and a resolution message will be posted here.

1/9/2018
4:04 PM
Planned Outage icon
Infrastructure Maintenance Window

Computer and Information Services will be performing infrastructure maintenance on Thursday, January 11th, beginning at 7pm. Wireless network connections will be unavailable for an expected 30 minutes, beginning at 9pm. We do not expect any other disruptions of services during this maintenance window. Updates and resolutions will be posted to this page.

1/6/2018
11:10 AM
Status Message icon
Planned Outage Resolution
Network maintenance is complete. All services have been restored.
1/6/2018
7:55 AM
Status Message icon
Scheduled Downtime
We are performing critical maintenance on the Reed network. This work will affect the entire campus, including wired and wireless networks. Reed web pages, including the main reed.edu site as well as this very site (!), will be inaccessible from on and off campus. Phone service will not be affected. This scheduled downtime is expected to take four hours, though some resources, including wireless in a few buildings, may be impacted until 5pm PST. 
1/2/2018
1:47 PM
Planned Outage icon
Network services disruption Saturday, January 6th, 8am-noon

Computing & Information Services will perform critical network maintenance Saturday, January 6th, beginning at 8am. The work will affect the entire campus, including wired and wireless networks. Reed web pages, including the main reed.edu site, will be inaccessible from on and off campus. Network resources will be unavailable for approximately four hours. Phone service will not be affected by the maintenance.

Wired and wireless network access is expected to be restored by noon, but wireless may be down in some buildings until 5pm. Some network services may continue to be unstable for up to 24 hours after the maintenance. These services include Google Apps (Gmail, Docs, Sheets, etc.), Moodle, Library resources, VPN, Internet access, and others.

Periodic updates will be posted to this status page. Questions or concerns? Please contact Computer User Services.

12/31/2017
4:35 PM
Status Message icon
Banner is back in service

Planned maintenance is completed.

12/31/2017
9:00 AM
Status Message icon
Banner maintenance in progress

Banner, and dependent services, are off line for maintenance. Servce is expected to be restored before 9:00 p.m. Dec 31.

12/30/2017
9:12 PM
Planned Outage icon
Banner maintenance planned for 9:00 am Sunday, Dec 31

Banner will be taken offline at 9:00 a.m. on Sunday Dec 31 for maintenance. Service is expected to be restored by 9:00 p.m.

Please note that this is outside the normal maintenance time.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If you have questions or concerns contact Jonathan Byrd (byrdj@reed.edu).

12/25/2017
1:43 PM
Status Message icon
Ereserves and Moodle restored

Today's maintenance of Moodle and Ereserves has been completed and service has been restored. If you notice any problems please contact dlandau@reed.edu

12/24/2017
11:18 PM
Planned Outage icon
Moodle / Ereserves maintenance planned for 10 a.m., Monday, December 25

On Monday, December 25, beginning at 10 a.m., CIS will perform required maintenance on the Ereserves application and Moodle. While the maintenance is in progress, Ereserves and Moodle will be unavailable.

We expect that Ereserves and Moodle access will be restored by 5 p.m. on Monday, December 25.

Updates will be posted to the CIS System Status page: http://www.reed.edu/cis/status/

Please contact Trina Marmarelli (marmaret@reed.edu) if you have any questions or concerns.

12/22/2017
11:59 PM
Status Message icon
Banner is back in service

Maintenance is complete, and Banner is back on line.

12/22/2017
10:03 PM
Status Message icon
Banner maintenance in progress

Scheduled maintenance of Banner is in progress. Banner, and dependent services, are off line. Service is expected to be restored before 2:00 a.m. Saturday.

12/20/2017
6:57 PM
Status Message icon
Restoration of Network Systems and Services
Network maintenance is complete. Services, including new wireless authentications, have been restored. 
12/20/2017
5:29 PM
Status Message icon
Scheduled Network Maintenance

UPDATE: Work on the network is ongoing. We will continue to provide updates and a resolution when applicable.

A segment of the Reed College Network is offline for scheduled maintenance. New wireless connections, as well as services requiring a Reed College login are unavailable.  A resolution, as well as any necessary updates, will be posted here.

12/20/2017
10:40 AM
Planned Outage icon
Banner maintenance planned for 10 pm Friday, Dec 22

Banner will be taken offline at 10:00 p.m. on Friday, Dec 22 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Dec 23.

The following services may be unavailable while maintenance is in progress:

* Banner
* Banner-related products (Self-Service web sites, SCT Datamarts)
* Document Management (NolijWeb)
* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

12/15/2017
10:46 PM
Status Message icon
Banner is in service

Maintenance is complete, and Banner is back on line.

12/15/2017
10:26 PM
Status Message icon
Banner maintenance in progress

Banner is off line. Service is expected to be restored before 2:00 am.

12/15/2017
10:25 PM
Status Message icon
Campus Web Server Maintenance Complete

Maintenance to the main campus web server, which hosts www.reed.edu, has been completed. Report problems accessing pages or other misbehaviors to webmaster@reed.edu.

12/14/2017
4:17 PM
Planned Outage icon
Banner maintenance planned for 10:00 p.m. Friday, 12/15

Banner will be taken offline at 10:00 p.m. on Friday, Dec 15 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Dec 16.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, SCT Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

12/13/2017
4:33 PM
Planned Outage icon
Network Maintenance scheduled for Wednesday, December 20th at 5:30pm

Computing & Information Services will be performing important maintenance to a section of the campus network on Wednesday, December 20th at 5:30pm. Work is expected to take 30 minutes.

Many campus resources, including new wireless connections and logins to campus services, will be unavailable during this time. A full status resolution will be posted here upon completion, along with any updates throughout the service window.

Please contact Computer User Services if you have any questions or concerns.

12/13/2017
9:48 AM
Planned Outage icon
Campus Web Server Maintenance

The main campus web server, which hosts www.reed.edu, will be undergoing maintenance starting at 10pm on Friday, December 15th. Downtime will be approximately 15 minutes. Contact webmaster@reed.edu for questions or concerns.

12/13/2017
9:14 AM
Status Message icon
Authentication issues resolved

Authentication issues have been resolved. Please contact the Help Desk if you experience further trouble.

12/13/2017
8:49 AM
Status Message icon
Authentication issues

We're experiencing authentication problems to services such as Reed email, IRIS, Reed1x, etc. CIS staff and looking into it. Please call the Help Desk at 503-777-7525 if you have questions.

11/10/2017
11:28 PM
Status Message icon
Banner is back in service

Maintenance is complete, and Banner is back online.

11/10/2017
9:59 PM
Status Message icon
Banner maintenance in progress

Planned maintenance of Banner is in progress.  Service is expected to be restored by 2:00 am Saturday, 11/11.

11/9/2017
4:00 PM
Planned Outage icon
Banner maintenance planned for 10 pm Friday Nov 10

Banner will be taken offline at 10:00 p.m. on Friday, Nov 10 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Nov 11.

The following services may be unavailable while maintenance is in progress:

* Banner

* Banner-related products (Self-Service web sites, Datamarts)

* Document Management (NolijWeb)

* Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

* ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


View Current Status