Computing & Information Services

System Status Archive

= Planned Outage = Status Message

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Power Restored
Power has been restored across campus. We are bringing back network resources (like IRIS) back up. Thank you for your patience.

Power Outage
We are experiencing a power outage across campus. Internet outages have been reported in Vollum. Telephone service should be avaiable and internet is available in some buildings. We will continue to post as information becomes available.

Banner is back online
Banner maintenance is complete, and Banner is back online.

Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Nov. 8.

Banner maintenance planned for Friday, Nov 7 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, Nov 7 for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, Nov 8.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Moodle issues resolved
The issues that were affecting Moodle earlier this morning have been resolved. If you experience any further Moodle issues, please send email to moodle@reed.edu or call Trina Marmarelli at extension 5531.

Moodle issues, 11/4/14
Moodle is running extremely slowly as of 9:30 a.m. Technical staff are working to resolve the issue. We will post an update as soon as we have more information.

Banner Forms restored

The Banner Forms servers are back online and functioning properly now.


Banner Forms down

The Banner Forms servers are down currently. Technical staff are working on the problem. Other services connecting to the Banner databases are working normally: e.g., IRIS, Argos, Nolij Web, DataTransfer.

We do not yet know how long Banner Forms will be down; we'll post updates as soon as we have more information.


CrashPlan server maintenance - Wednesday, November 5th

On Wednesday, November 5th, from 3am - 5am, CIS will be performing maintenance on the CrashPlan backup server. During this time your computer(s) will not be backed up to the server.

If you plan to work on important files during those hours, please use another backup method (such as a thumb drive) to save backup copies of the files.

Regular backups to the CrashPlan server will resume automatically when the upgrade is complete.

Have questions or concerns? Please let us know.


AFS Resolution

We believe the AFS (files.reed.edu) issues have been resolved. Please let CUS know if you experience any trouble.


Intermittent AFS Issue
We are experiencing intermittent issues with our AFS server. files.reed.edu may be unreachable for some people, some of the time. We are looking into the problem and hope to have a solution soon. 

Services Restored
All systems are restored at this time. 

Service Interruption
Some admin services, including Homeserver and Citrix Applications are down this morning. We are working to locate and resolve the problem. Thank you for your patience. 

CMS Maintenance Complete
The Cascade Server hardware upgrade was completed at 8:30pm, and all related registration and submission forms are now available. Please contact webmaster@reed.edu for any problems using the CMS or questions regarding the upgrade.

CMS Maintenance Evening of October 24
Cascade Server, Reed's Content Management System, will be unavailable the evening of October 24th from 6pm to 9pm. The system will be undergoing a hardware upgrade. As such users will see no changes to the CMS once service is restored, and Reed's website at www.reed.edu will remain in operation during this time. While most of Reed's web site will remain unaffected, some specific registration and submissions forms will be unavailable. Affected pages will indicate their status during this maintenance period. If you have questions please send a note webmaster@reed.edu.

Banner Self-Service / GPS planned outage
Banner Self-Service and GPS (bannerweb.reed.edu) will be down for maintenance this coming Friday night (10/17) from 10PM through 2AM (10/18).  If you have any questions or concerns, please contact Chris Deiss at cdeiss@reed.edu or x7551.  Thanks!

Administrative services restored on Reed1x
Administrative services have been restored on the Reed1x wireless network. Users may need to disconnect and reconnect to Reed1x before seeing the change. Please contact the CUS Help Desk at 503.777.7525 or cus@reed.edu if you experience further trouble.

Administrative services on Reed1x
As a result of today's wireless trouble, some administrative services may not be accessible from the Reed1x wireless network. Technical staff are investigating the issue. Administrative staff who cannot access a service from the Reed1x network will need to switch to a wired (ethernet) connection. Please contact the CUS Help Desk at cus@reed.edu with questions.

Wireless Update

Technical staff have restored access to the Reed1x and ReedXenia wireless networks using a short-term solution. Reed1x users may be prompted to accept a new certificate. Windows users should connect to ReedXenia for the time being. Additional work will be necessary to get the wireless networks configured properly. An update will be posted when everything is fully restored. Please contact the Help Desk at 503.777.7525 or cus@reed.edu with questions.


Wireless problems
We are experiencing problems with the Reed1x and ReedXenia wireless networks. Devices may be unable to connect or get kicked off frequently. Technical staff are looking into the problem. An update will be posted when more information is available. Please contact the Help Desk at 503.777.7525 if you have questions.

Oracle database outage for planned maintenance
All production Oracle databases will be down for maintenance this coming Friday night (10/10) from 10PM through 2AM (10/11).  This will affect Banner, BannerWeb (Self-Service Banner and GPS), IRIS, SASSI, and any other applications that rely on available Oracle databases.  If you have any questions or concerns, please contact Chris Deiss at cdeiss@reed.edu or x7551.  Thanks!

Moodle Restored
Moodle and other web services have been restored following the critical web maintenance that was scheduled for this morning. Please contact the CUS Help Desk at 503.777.7525 if you experience further trouble.

Library Network Restored
The Library network maintenance is complete and the wired and wireless networks have been restored. Please contact the CUS Help Desk at 503.777.7525 if you experience any problems.

Service Restored - Moodle
The issue affecting Moodle and other web services has been resolved.  If you are having troubles connecting to Moodle, please contact Computer User Services, cus@reed.edu, 503-777-7525.

Urgent Library Network Maintenance

Critical maintenance on the Library wired and wireless networks is planned for Wednesday morning, October 1st, from 7:30-8:30am. All Library network wired and wireless network connections will be down during the maintenance. Administrative network and telephone service will not be affected.

Occupants of the Library 3rd floor will also not be affected.  Academic wired and wireless networks will remain up in this area of the building.


Service Outage - Moodle

Moodle has again been affected by a service disruption.  Other web services may be affected as well.  CIS staff remain vigilant in tracking down the source of the problem.  Updates or a resolution message will be posted here.


Service Restored - IRIS, Moodle, others
At this time, IRIS, Moodle, Filerobot, and other affected web services have been restored.  If you continue to experience difficulties, please contact Computer User Services, cus@reed.edu, 503-777-7525.

Service Outage - IRIS, Moodle, others
A service outage has affected several of Reed's websites, including IRIS, Moodle, and Filerobot.  These websites are currently not accessible.  CIS staff are aware of the issue, and are working to solve it.  Updates and/or a status resolution message will be posted here.

Banner is back online

Maintenance is complete, Banner and dependent services are back online.


Banner maintenance in progress

Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Sep 20.


Banner maintenance planned for Fri Sep 19 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, Sep 19 for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, Sep 20.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Voice and wireless restored
Wireless network and telephone service have been restored across campus.  If you are continuing to experience difficulties, please contact Computer User Services.

Voice and Wireless Outage
Reed College is currently experiencing a wireless and voice outage caused by a brief power outage on campus. Phones, Reed1x and ReedXenia are all affected. CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Eliot wireless issue resolved

The issue with the wireless networks Reed1x and ReedXenia in Eliot has been resolved.  If you are still experiencing network issues, please contact Computer User Services.


Wireless outage in Eliot
Eliot is currently experiencing a wireless outage.  Reed1x and ReedXenia networks are affected. All network connections may also experience brief desruptions.  CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Greywood wireless issue resolved
The issue with  the wireless networks Reed1x and ReedXenia in Greywood has been resolved.  If you are still experiencing network issues, please contact Computer User Services.

Email Delays Resolved
The issue related to delays in receiving email has been resolved.

Wireless outage in Greywood
Greywood building is currently experiencing a wireless outage.  Reed1x and ReedXenia networks are affected.  CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Update on Email Delays
The issue with delays of email has been identified and largely resolved.  Some email messages had delayed from just a few minutes up to several hours.  CIS staff are continuing to look into the issue.  A resolution message will be posted here when the situation is fully resolved.

Email delays
A surge of incoming email to Reed has resulted in a delivery delay of 5 minutes or longer for some email messages.  Messages are not being lost, rather they are being queued up and delivered as quickly as possible.  A status update will be posted here when the issue is resolved and email delivery times are back to normal.

Blog Server Stabilized
The blog server has been running without any issues since Thursday, August 14. A few plugins had some recent updates the previous week that seemed to have fixed the issue.

Banner is back online
Banner maintenance is complete, and Banner is back online.

Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Aug 16.

Banner maintenance planned for Friday Aug 15 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, August 15th for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, August 16th.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts, Nolij transfer)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Intermittent Blog Server Issues

We are experiencing intermittent blog server issues, but are working to isolate the issue causing the problem. If there is a blog outage, please report it to tis@reed.edu.


Administrative Services have been restored

Administrative Systems have been restored to the network. If you notice any lingering problems, please contact ACS at x7600.

Please note that because Argos was down overnight, if you had scheduled jobs, you may need to run them manually. Please contact the programmer/analyst in ACS who supports your department if you need assistance or have questions about that.


Moodle 2.6 update complete
Moodle has been updated to version 2.6. Please contact Trina Marmarelli (marmaret@reed.edu or 503-517-5531) with any questions or concerns.

Several Administrative services are offline

Several Administrative services are offline this morning due to a network issue. Technical staff are working on the problem. The following services are affected:

  • Argos 4.x
  • Nolij Web
  • DataTransfer
  • some FileMaker databases
  • banhost
  • the administrative homeserver

We don't have an exact timeframe for when this will be working again. Updates will be posted as soon as more information is available.


Moodle upgrade planned 8/13

Starting at 6:30 a.m. on Wednesday, August 13, CIS will update Moodle to version 2.6. Moodle will be unavailable while the update is in progress.

We expect the update to be complete by 7:30 a.m. Please contact Trina Marmarelli with questions or concerns (marmaret@reed.edu or 503-517-5531).


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