Computing & Information Services

System Status Archive

= Planned Outage = Status Message

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2/15/2017
4:16 PM
people.reed.edu is up

The personal web page service has been restored.

2/15/2017
3:02 PM
people.reed.edu is down

The server that hosts personal web pages has had a hardware failure. Work is underway to bring the service up on new hardware as soon as possible.

2/13/2017
10:26 AM
Authentication Issues Resolved
The authentication issue has been resolved. Please contact the Help Desk at x7525 if you experience further difficulting logging into Reed1x or other network services.
2/13/2017
9:17 AM
Authentication issues with Reed services
We are currently experiencing authentication issues with various Reed services, such as logins to email, Moodle, IRIS, Reed1x, etc. Technical staff are looking into it and an update will be posted when more information is available. Please contact CUS at x7525 if you have questions.
2/1/2017
10:44 AM
Citrix back up
Citric apps should be working again! Call the help desk at x7525 if you are still having difficulties.
2/1/2017
9:20 AM
Citrix Problem
Apps within Citrix are not working properly. CIS staff are working to fix it as quickly as possible. Contact the help desk at x7525 if you have questions.
1/26/2017
3:23 PM
Mailman restored
The mailing list server (lists.reed.edu) has been restored. Messages sent to mailing lists during the outage should have been queued and eventually will be delivered. Please contact the Help Desk at x7525 or cus@reed.edu if you have questions or concerns.
1/26/2017
10:47 AM
Mailman service offline (lists.reed.edu messages)

The server that runs Reed's mailing list service (Mailman) is offline.  Messages sent to "lists.reed.edu" email addresses are not currently being delivered.  Administrative pages for Mailman lists are also not available.

CIS staff are looking into the issue.  Updates will be posted here.

1/25/2017
4:21 PM
Brief interruption to new logins to Reed Gmail & Calendar

At 9pm this evening, Wednesday, January 25th, logins to Google Mail and Calendar will be disrupted for 5-10 minutes, while maintenance is performed on CIS infrastructure.  Only new logins will be affected.  Existing connections to Gmail and Calendar will not be affected.

The maintenance is expected to be complete by 9:10pm.  If you experience difficulties logging on after the maintenance is complete, please contact Computer User Services (cus@reed.edu, 503-777-7525).

1/19/2017
5:28 PM
VPN Service Restored
All VPN services should be functioning normally again.  If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.
1/19/2017
4:55 PM
Admin VPN outage
CIS has received reports that the Administrative VPN is not functioning.  Technical staff are looking into the issue.  Further updates will be posted here.
1/19/2017
10:55 AM
Secondary Internet Connection installation complete - possible issues with some VPN connections

The installation of a second Internet connection this morning has completed.  Connectivity from campus to the Internet and from the Internet to campus should be normal, with the possible exception of some VPN connections.

Computing & Information Services staff are looking into an issue where some Administrative VPN connections are not functioning properly.  If you are experiencing issues with the VPN, or with another Internet related service, please contact Computer User Services at cus@reed.edu or 503-777-7525 (x7525 from on campus).

1/16/2017
10:03 PM
Cascade 8 Upgrade Completed

The upgrade of Cascade to version 8 was completed on Monday, January 16th at 10pm. Please see the Cascade 8 Upgrde Guide for more information regarding changes.

1/16/2017
8:58 PM
Cascade 8 Upgrade Has Begun

The planned upgrade of Cascade has begun. Downtime will be approximately one hour.

1/14/2017
4:50 PM
All Services Returned to Normal

The Internet Service Provider work to the Reed campus for this weekend has completed.  All Reed networks, including wireless, returned to service as normal on Saturday, Jan 14 4:49pm.

No more disruptions planned.

If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

1/14/2017
12:59 PM
Planned Outage Progress
The secondary ISP connection for Reed's Internet has been delayed by approximately 3 hours by our service provider. Please plan for continued network wired and wireless disruptions until about 5pm today. Updates will be posted as progress continues.
1/6/2017
11:03 PM
Banner is back in service

Maintenance is complete, and Banner is back on line.

1/6/2017
10:12 PM
Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are off line.  Service is expected to be restored before 2:00 a.m. Saturday 
1/6/2017
3:57 PM
Secondary Internet Connection Installation, Saturday, January 14th at 11:00am

CIS will install a second Internet connection Saturday, January 14th starting at 11:00am. There will be several short Internet outages while we install and connect new equipment. We expect to complete the installation by 2:00pm, but Internet access may be unstable during the afternoon and early evening as the two service providers configure and balance our Internet traffic.

Campus telephone service will not be affected by the maintenance. Academic and Administrative data networks (including all wireless networks) will remain online, however services that require access to the Internet may experience disruptions.

Adding a second Internet Service Provider will increase our Internet bandwidth and enable us to maintain Internet access in the event that one of our Internet connections goes down.
1/3/2017
10:37 AM
Cascade 8 Upgrade at 9pm on Monday, January 16th

On Monday evening, January 16, CIS will install a major upgrade to Cascade, our content managament system. When you log in the next day, things will look pretty different. This page outlines some of the more important changes. For the most part, things will work the same as they always did, but there are a couple things you should know. Please refer to this brief upgrade guide for more information.

Cascade 8 Upgrade Guide

12/31/2016
12:07 PM
Banner services restored

Banner and related systems are now back online. Thank you for your patience, and happy new year!

12/31/2016
11:13 AM
Banner services off line

Banner Self Service (bannerweb.reed.edu, GPS, etc.), and other Banner-dependent services (Nolijweb, NolijXfer) are currently out of service due to an unexpected problem.  Effort is underway to resolve the issue, there is currently no estimate for restoration time.

12/30/2016
11:19 PM
Banner is back in service
Scheduled maintenance is complete, and Banner is back on line.
12/30/2016
8:59 PM
Banner maintenance in progress

Banner maintenance is in progress. Banner, and dependent services, are off line.  Service is expected to be restored before 2:00 a.m. Saturday 12/31.

12/29/2016
9:15 AM
Banner maintenance planned for 9:00 p.m. Friday Dec 30

Banner will be taken offline at 9:00 p.m. on Friday, Dec 30 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Dec 31.

Please note that the maintenance starts at 9:00 p.m., one hour earlier than usual.

The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

12/15/2016
8:21 AM
Bragdon wireless restored
The wireless in Bragdon has been restored. Please contact the help desk (cus@reed.edu or x7525) if you experience further trouble.
12/14/2016
9:21 PM
Bragdon Wireless
A portion of the wireless network in Bragdon may be down tonight, Wednesday, December 14th. CIS staff will work to bring it back online Thursday morning. Please contact cus@reed.edu if you have questions.
12/9/2016
7:14 AM
Laundry eCard Service Restored
The campus eCard system--used to add funds to laundry accounts--has been restored.
12/8/2016
4:54 PM
Laundry eCard Service Unavailable
Currently, the Campus eCard system used to add funds to laundry accounts is not functioning. Our vendor is aware of the issue and is working to fix it as soon as possible, and will update this page when we believe the service is restored.
11/24/2016
3:08 PM
Moodle maintenance complete
The maintenance of moodle.reed.edu is complete and service is restored. If you notice any problems please contact moodle@reed.edu.
11/24/2016
1:58 PM
Moodle maintenance - Thursday, November 24, 2-6 p.m.
11/24/2016, 2:00 PM: Moodle maintenance is underway. Service should be restored by 6:00 PM PST.
11/22/2016
9:33 AM
Moodle downtime planned, Thursday 11/24

On Thursday, November 24, beginning at 2 p.m., CIS will do required maintenance on Moodle. Moodle will be unavailable while the work is in progress.

We expect that Moodle access will be restored by 6 p.m. on Thursday, November 24.

Please contact Instructional Technology Services (its@reed.edu) if you have any questions or concerns.

11/18/2016
10:31 AM
AFS Restored
CIS staff have identified and corrected the issue regarding intermittent service interruption to AFS via files.reed.edu. We believe it should be working without issue; please contact CUS at x7525 or cus@reed.edu if you still are having issues.
11/18/2016
9:20 AM
AFS Problems
AFS over the web at files.reed.edu is having intermittent problems. CIS staff are looking into the issue. Please contact the CUS help desk with questions or concerns at x7525 or cus@reed.edu.

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