Computing & Information Services

System Status Archive

= Planned Outage = Status Message

View Current Status

10/5/2017
1:51 PM
Services restored

Authentication services have been restored. Users should be able to access Reed's services and connect to the wired and wireless networks. Technical staff are still investigating the underlying issue. Please contact the Help Desk at x7525 or cus@reed.edu if you experience further trouble.

10/5/2017
10:18 AM
Several web services offline, including network authentication

Several of Reed's authenticated services may be offline, including Rstudio and Wordpress.  New connections to Reed's wired and wireless networks may also fail, along with new sessions to Reed web apps including Google services.  CIS staff are working on these issues.  Updates and a resolution message will be posted here.

12:09pm Update:
New connections to campus wireless networks are still not possible.  Primary authentication system for web services also remains offline.  In some cases, allowing the login screen to sit and load for 60 seconds (or longer) will allow for successful authentication, and access to web resources.  CIS staff are continuing to work on fixes for the issues.  

10/3/2017
11:52 AM
Admin Homeserver Planned Outage

The administrative file server "homeserver" will be rebooted this evening (10/3) at 6PM and be unavailable for approximately 15 min. This will cause an interruption in shared file access and ADMIN Active Directory session logins.

9/24/2017
7:34 PM
RStudio and Ensemble services restored
RStudio and Ensemble services have been restored.  Please notify CUS if you are experiencing issues with these or other services.
9/24/2017
7:10 PM
RStudio and Ensemble services are offline
RStudio (rstudio.reed.edu) and Ensemble (ensemble.reed.edu) services are currently offline.  CIS staff are aware of the issue and working towards a resolution.
9/24/2017
5:11 PM
Ensemble Video Outage

The Ensemble video service has been restored and is functioning normally.

9/24/2017
5:10 PM
Admin VPN Outage

The Admin VPN service is back online.

9/24/2017
4:07 PM
Admin VPN Outage

The Administrative VPN service is currently unvailable. CIS staff are working on restoring the service as soon as possible.

9/24/2017
4:06 PM
Ensemble Video Outage

The Ensemble Video service (ensemble.reed.edu) is currently offline. CIS staff are working to restore service.

9/19/2017
9:09 PM
Web services restored - IRIS, e-reserves, File Robot, and more
IRIS, e-reserves, File Robot, and other web services have been restored. If you are still encountering issues, please contact Computer User Services.
9/19/2017
8:23 PM
Some web services offline - IRIS, e-reserves, File Robot, and more
Some web services may be offline, including IRIS, e-reserves, File Robot, and more.  CIS staff are aware of the issue.  Updates and a resolution message will be posted here.
9/15/2017
11:15 PM
Banner is back in service

Maintenance is complete, Banner and dependent services are back online.

9/15/2017
9:59 PM
Banner maintenance in progress

Planned Banner maintenance is in progress.  Banner, and dependent services, are offline.  Expect service to be restored by 2:00 a.m. Saturday.

9/14/2017
2:57 PM
Banner maintenance planned for 10:00 pm Friday 9/15/17

Banner will be taken offline at 10:00 p.m. on Friday, Sep 15 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Sep 16.

The following services may be unavailable while maintenance is in progress:

Banner

Banner-related products (Self-Service web sites, SCT Datamarts)

Document Management (NolijWeb)

Oracle databases (including support for Reed web sites accessing Banner/Oracle data)

ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

8/29/2017
11:06 AM
Oracle Database Server Planned Maintenance

The servers hosting Oracle will be out of service for planned maintenance this Friday night (9/1) from 10PM through 2AM Saturday morning. This will affect Banner (INB & SSB/GPS), IRIS, SASSI, the online directories, and other services dependent on Oracle databases. Send questions and concerns to cdeiss@reed.edu.

8/28/2017
10:12 AM
Blackboard database working again

The Blackboard database is working again. If you continue to experience problems, please contact acs-admin@reed.edu.

8/28/2017
9:43 AM
Blackboard database down

The Blackboard database is currently offline. Technical staff are working on the problem. Updates will be posted as soon as more information is available.

8/22/2017
6:55 PM
Alumni email forwarding service restored

Messages that were sent during this outage were held in the delivery queue. Those delayed messages have now all been delivered.

8/22/2017
3:17 PM
Alumni email forwarding delays

Messages sent to "alumni.reed.edu" email addresses may be experiencing delivery delays. CIS staff have been alerted to the issue.

Updates and a resolution message will be posted here.

8/22/2017
1:19 AM
Web applications restored

Web applications that were previously down (IRIS, SASSI, Bannerweb, and others) are now up. If you are still experiencing problems, please contact the CUS helpdesk at x7525 or cus@reed.edu.

8/21/2017
8:51 PM
IRIS, ereserves, SASSI, Bannerweb, possibly additional services offline

CIS has been alerted that IRIS, ereserves, SASSI, and possibly additional services are offline.  Staff are working to diagnose and resolve the issue.  Updates and resolution message will be posted here.

8/15/2017
9:54 AM
Oracle Database Server Planned Maintenance

The servers hosting Oracle will be out of service for planned maintenance this Friday night (8/18) from 10PM through 2AM Saturday morning. This will affect Banner (INB & SSB/GPS), IRIS, SASSI, the online directories, and other services dependent on Oracle databases. Send questions and concerns to cdeiss@reed.edu.

7/28/2017
11:16 PM
Moodle maintenance complete

The upgrade of Moodle to version 3.3.1 is complete. If you experience problems with Moodle please contact moodle@reed.edu.

7/28/2017
2:40 AM
Primary Web Server Maintenance Complete

Maintenance on Reed's primary web server, which hosts www.reed.edu, is complete. 

If you encounter any problems with services on Reed's website, contact webmaster@reed.edu.

7/27/2017
11:54 AM
Moodle upgrade 7/28, 11 p.m.

Starting at 11 p.m. on Friday, July 28, CIS will upgrade Moodle to version 3.3. Moodle will be unavailable while the upgrade is in progress.

We expect Moodle to be back in service no later than 1 a.m. on Saturday, July 29. Please contact Trina Marmarelli with questions or concerns (marmaret@reed.edu or extension 5531).

7/19/2017
4:08 PM
Primary Web Server Maintenance on Thursday, July 27th at 11pm

Reed's primary web server, which hosts www.reed.edu, will be down for maintenance starting at 11pm on Thursday, July 27th. Downtime will be approximately one hour. During this time, Cascade CMS will also be unavailable to prevent changes to web pages from being posted during the maintenance period.

For questions or concerns, contact webmaster@reed.edu.

7/18/2017
8:44 AM
Computer store website restored

The computer store website is available again.

7/17/2017
7:47 PM
Computer store website is unavailable

Reed's online computer store is unavailable. CIS staff are aware of the problem and are working on it.


View Current Status