Computing & Information Services

System Status Archive

= Planned Outage = Status Message

View Current Status

11/24/2016
3:08 PM
Moodle maintenance complete
The maintenance of moodle.reed.edu is complete and service is restored. If you notice any problems please contact moodle@reed.edu.
11/24/2016
1:58 PM
Moodle maintenance - Thursday, November 24, 2-6 p.m.
11/24/2016, 2:00 PM: Moodle maintenance is underway. Service should be restored by 6:00 PM PST.
11/22/2016
9:33 AM
Moodle downtime planned, Thursday 11/24

On Thursday, November 24, beginning at 2 p.m., CIS will do required maintenance on Moodle. Moodle will be unavailable while the work is in progress.

We expect that Moodle access will be restored by 6 p.m. on Thursday, November 24.

Please contact Instructional Technology Services (its@reed.edu) if you have any questions or concerns.

11/18/2016
10:31 AM
AFS Restored
CIS staff have identified and corrected the issue regarding intermittent service interruption to AFS via files.reed.edu. We believe it should be working without issue; please contact CUS at x7525 or cus@reed.edu if you still are having issues.
11/18/2016
9:20 AM
AFS Problems
AFS over the web at files.reed.edu is having intermittent problems. CIS staff are looking into the issue. Please contact the CUS help desk with questions or concerns at x7525 or cus@reed.edu.
11/9/2016
7:51 AM
REEDCO Planned Maintenance
The Oracle instance of the production ReedCo datamart (REEDCO) will be down for planned maintenance this coming Friday night (11/11) from 10PM through 2AM Saturday morning. This will impact the availability of many Reed web applications such as IRIS, SASSI, and the online directories.  If you have any questions or concerns please email cdeiss@reed.edu.
11/8/2016
8:42 AM
Weblogin issues resolved
The issues with weblogin have been resovled. Please contact CUS (cus@reed.edu or x7525) if you experience further trouble.
11/7/2016
3:45 PM
Weblogin issue
An intermittent issue is causing login problems with some network services – including Moodle, IRIS, Gmail, and others.  CIS staff are aware, and working to fix the issue.
11/5/2016
12:15 AM
Banner is back in service
Banner maintenance is complete, and Banner is back in service.
11/4/2016
9:57 PM
Banner maintenance in progress
Scheduled maintenance of Banner is in progress.  Banner and dependent services are off line.  Expect service to be restored before 2:00 am Saturday.
11/2/2016
9:04 AM
Banner maintenance planned for 10:00 pm Friday, Nov 4

Banner will be taken offline at 10:00 p.m. on Friday, Nov 4 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Nov 5. The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

10/27/2016
2:49 PM
Internet and Network disruption
Fiber optic connections across campus were disrupted this morning,
causing various network and service outages. We believe most services
have been restored at this point, but let us know if you discover
something not working. We apologize for the interruption.

There may be some brief interruptions as TIS repairs the network going
forward.
10/27/2016
9:22 AM
Network Issues

At approximately 8:30am this morning, a portion of Reed’s network infrastructure failed, causing disruption of many Reed services including Moodle and IRIS, as well as some internet access. CIS staff are working on the problem.

At this time Reed1x is also unavailable, ReedXenia is the only wireless network available on campus. Staff needing access to admin services will need to use a wired internet connection. 

Phone service is unaffected, and administrative services are online. 

We apologize for the interruption in services. When services have been restored an email notification will be sent, and an update will be posted to the CIS status page.

10/22/2016
1:27 PM
Admin Homeserver Restored
The administrative homeserver has been returned to service; all volumes and services are again available.  If you experience any problems, please send a report to acshelp@reed.edu.
10/22/2016
10:25 AM
Admin Homeserver Outage
The administrative homeserver is experiencing an unplanned outage - the Staff and Departments volumes are currently inaccessible. ACS is working on a solution and updates will be posted to this status page.  Thanks for your patience!
10/21/2016
2:58 PM
Library Catalog Access Restored
Access to library catalog has been restored. If you're still experiencing issues, please let CUS know (cus@reed.edu, 503-777-7525).
10/21/2016
1:24 PM
Library Catalog Offline

The library catalog is currently offline. This issue is being caused because of downtime of external resources upon which the service relies on. CIS is aware and monitoring the issue. More info can be found in the link below.

http://www.tomshardware.com/news/dyn-ddos-attack-internet-threats,32908.html

10/21/2016
8:35 AM
Update: Reed Email Outage

Email access has been restored and current mail is being deliverd normally, but users still may see a deivery delay in email that was previously sent. 

10/20/2016
2:58 PM
ReedCo Database Maintenance
The REEDCO Oracle instance will be down for planned maintenance this Friday night (10/21) from 10-11PM.  This will affect a number of Reed websites and web applications, including IRIS, SASSI, and the public directory.  If you have any questions or concerns, please email cdeiss@reed.edu.
10/6/2016
10:00 AM
Reed1x and other services restored
The Reed1x wireless network and other authenticated services have been restored.  Please contact CUS (cus@reed.edu or x7525) if you experience further trouble.
10/5/2016
11:54 PM
Reed1x

There is currently a problem with Reed1x that affects other systems when it is turned on. ReedXenia is still available. Reed1x will be down overnight until we troubleshoot the the problem with the vendor in the morning.

If you are a staff member who normally accesses services via Reed1x you will most likely need to use a wired connection. If you don't have a ethernet cord or adapter and need one please call the help desk at x7525. 

10/5/2016
8:16 PM
System Issues

Authenticated login to various systems are working intermitently. CIS staff are working to resolve the issues.

10/4/2016
9:59 AM
ReedCo Database Downtime
The REEDCO and TESTCO database instances will be down for maintenance this Friday night (10/7/16) from 10PM through 2AM.  This will affect/offline many Reed web applications (e.g. IRIS, SASSI, Campus Directory).  Please email cdeiss@reed.edu if you have any questions or concerns.
10/3/2016
1:16 PM
Wireless Network Tuning • October 2016
CIS has completed the first round of wireless network tuning and we are now ready to focus on tuning specific buildings.  The work will take place between 7:30am and 8:00am Tuesday and Thursday mornings for the next several weeks.  Both Reed1x and ReedXenia will remain online but active users may experience a brief loss of connectivity (five minutes or less).
9/18/2016
1:46 PM
Library access & Admin VPN back online
Access to library databases has been restored.  Admin VPN service is also back online.  If you're still experiencing issues, please let CUS know (cus@reed.edu, 503-777-7525).
9/18/2016
12:39 PM
Access to library databases & Admin VPN
Library databases are currently inaccessible from both on and off campus.  The administrative VPN is also offline.  Other services may be affected.  CIS staff are working on the issues.  Additional information will be posted as it becomes available.
9/16/2016
11:03 PM
Banner is back in service

Maintenance is complete, and Banner is back on line.

9/16/2016
10:00 PM
Banner maintenance in progress

Scheduled maintenance of Banner is in progress.  Banner and dependent services are off line.  Expect service to be restored before 2:00 am Saturday.

9/16/2016
4:02 PM
Wireless Network Tuning • Tuesday, Sept. 20th at 7:30am

Computing & Information Services has evaluated the results of its first wireless network adjustment and is ready to continue tuning. The next adjustment will take place Tuesday, Sept. 20th at 7:30am. Both Reed1x and ReedXenia will remain online but active users may experience a loss of connectivity for less than a minute.

The tuning we are doing is intended to increase the signal strength and reliability of our current wireless network. If you experience problems with wireless access please let us know.  Your feedback will help us plan further network tuning.

9/14/2016
4:55 PM
Banner maintenance planned for 10:00 pm Friday Sep 16

Banner will be taken offline at 10:00 p.m. on Friday, Sep 16 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Sep 17. The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

9/12/2016
3:40 PM
Wireless Network “Tuning” Tuesday, Sept. 13th at 7:00am

Computing & Information Services will make the first of several adjustments to the wireless network Sept. 13th at 7:00am.  Both Reed1x and ReedXenia will be offline campus-wide for roughly five minutes. The wired networks will not be affected.

This “tuning” is intended to increase the signal strength and reliability of our current wireless network.  We plan to implement these changes about once a week for eight to twelve weeks.  If you experience problems with wireless access please let us know.  Your feedback will help us plan further network tuning.

9/3/2016
4:32 PM
Internet routing issues resolved
At this time, all Internet routing issues are believed to be resolved.  Connections from off campus to Reed, and from Reed to the Internet should all be working normally.  If you are still experiencing issues, please contact Computer User Services at cus@reed.edu.
9/3/2016
11:18 AM
Internet routing issue for some external ISPs

After this morning’s campus Internet upgrade, routing issues remain with some external Internet service providers. At this time, we believe CenturyLink customers may be having difficulties accessing Reed’s network from off campus. This includes Reed’s website, Moodle, VPN services, and more. CIS staff are working with our internet provider to address this issue.

1:45pm:  Some portions of the Internet are also unavailable from campus.  CIS staff and our internet provider are continuing their work to resolve the Internet routing issues.

Updates will be posted here as more information becomes available and the issue is resolved.

9/3/2016
9:28 AM
Internet access restored
The Internet upgrade is complete and all services are restored.
8/31/2016
1:16 PM
General Administrative Systems Access Restored
If you are still experiencing problems with access to administrative services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.
8/31/2016
12:40 PM
General Administrative Systems Connection Problems

We are currently experiencing problems with connections to a variety of administrative systems. Technical staff are working on the problem.  The following services are affected:

  • Argos
  • Intellecheck
  • FormFusion
  • Bookstore Cash Registers

Other systems may also be affected. Updates will be posted as soon as more information is available.

8/30/2016
3:36 PM
Internet upgrade, Saturday, September 3rd, at 6:30am

Computing and Information Services will be increasing campus Internet bandwidth on Saturday, September 3rd, at 6:30am. During this upgrade we anticipate a loss of Internet connectivity for approximately 2 minutes, with a small possibility of a longer service disruption. We expect service to be fully restored before 7:30am.

While the upgrade is in progress all access to the Internet will be down. Campus services such as IRIS & Moodle will only be available from on campus during the upgrade. VPN connections to campus will not work while the upgrade is in progress. Phone service will not be affected.

Please contact Computer User Services at cus@reed.edu or 503-777-7525 with any questions or concerns.

8/25/2016
5:06 PM
Services Restored
Access to authenticated systems has been resolved. Please contact the Help Desk if you encounter further issues: cus@reed.edu or 503-777-7525.
8/25/2016
4:20 PM
System Issues
Some systems, including authenticated login, are down. CIS staff are working to resolve the issues.

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