Computing & Information Services

System Status Archive

= Planned Outage = Status Message

View Current Status

4/5/2017
4:38 PM
Biology network restored

The wireless and wired networks in Biology have been restored. Please contact the Help Desk at x7525 if you experience further trouble.

4/5/2017
3:26 PM
Media Server Up

The media server (ensemble.reed.edu) is restored, and media should be accessible.

4/5/2017
10:59 AM
Biology building network connectivity

The wireless and wired networks in Biology are experiencing disruptions. CIS staff are actively working on the issue.

4/5/2017
8:40 AM
Media Server Down

Our media server located at ensemble.reed.edu is temporarily down; any media hosted on the server is temporarily unavailable. Server administrators are working on the issue.

3/31/2017
8:51 AM
IRIS restored

IRIS has been restored. Please contact the Help Desk (x7525 or cus@reed.edu) if you encounter further issues.

3/31/2017
8:21 AM
IRIS down

IRIS is down and technical staff are looking into it. An update will be posted when more information is available. Please contact the Help Desk at 503.777.7525 or cus@reed.edu if you have questions.

3/16/2017
6:15 PM
Wireless Maintenance Completed 3/16

The maintenance on the campus wireless networks (both Reed1x and ReedXenia) has completed at 6:15pm.

All wireless networks are up and functioning normally.

If you experience any problems with the campus wireless please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

3/16/2017
5:07 PM
Wireless Maintenance Outage Planned 3/16

The wireless network (both Reed1x and ReedXenia) will be unreliable or unavailable on March 16 starting at 5pm due to planned maintenance.

Wireless systems are planned to be fully restored by 8pm tonight.

3/15/2017
8:51 AM
Wireless Network Maintenance, Thursday, March 16th, 5-8pm

Computing & Information Services will be performing critical maintenance on the campus wireless networks tomorrow, Thursday, March 16th, from 5-8pm.

During the maintenance window, the campus wireless networks (Reed1x and ReedXenia) may be unreliable or unavailable. Wired network connections will not be affected, and telephone service will not be interrupted.

3/13/2017
1:57 PM
Biology network up

The Biology building wireless and wired network is back up. If you are still encountering difficulties, please contact CUS.

3/13/2017
12:12 PM
Biology network may be down

Update:  Both wired AND wireless network connections in Biology may be offline.  CIS staff are aware of the trouble and are working on a solution.  Network connections elsewhere on campus should not be affected.

3/6/2017
9:09 AM
Network printers back online

Printing from personally owned computers to Reed network printers should now be working again. Please contact CUS if you\'re experiencing difficulties.

3/4/2017
5:53 PM
Network printers offline
We've received reports that printing to network printers may be offline.  CIS staff are looking into the issue.
3/4/2017
12:36 AM
Banner is back on line

Banner maintenance is complete, and Banner is back in service.

3/3/2017
8:08 PM
Banner maintenance in progress

Banner, and dependent services, are off line for planned maintenance. Service is expected to be restored by 2:00 a.m. Saturday, March 4.

3/1/2017
3:41 PM
Banner maintenance planned for 8:00 p.m. Friday March 3

Banner will be taken offline at 8:00 p.m. on Friday, Mar 3 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Mar 4.

Please note that the maintenance starts at 8:00 p.m., two hours earlier than usual.

The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

2/15/2017
4:16 PM
people.reed.edu is up

The personal web page service has been restored.

2/15/2017
3:02 PM
people.reed.edu is down

The server that hosts personal web pages has had a hardware failure. Work is underway to bring the service up on new hardware as soon as possible.

2/13/2017
10:26 AM
Authentication Issues Resolved
The authentication issue has been resolved. Please contact the Help Desk at x7525 if you experience further difficulting logging into Reed1x or other network services.
2/13/2017
9:17 AM
Authentication issues with Reed services
We are currently experiencing authentication issues with various Reed services, such as logins to email, Moodle, IRIS, Reed1x, etc. Technical staff are looking into it and an update will be posted when more information is available. Please contact CUS at x7525 if you have questions.
2/1/2017
10:44 AM
Citrix back up
Citric apps should be working again! Call the help desk at x7525 if you are still having difficulties.
2/1/2017
9:20 AM
Citrix Problem
Apps within Citrix are not working properly. CIS staff are working to fix it as quickly as possible. Contact the help desk at x7525 if you have questions.
1/26/2017
3:23 PM
Mailman restored
The mailing list server (lists.reed.edu) has been restored. Messages sent to mailing lists during the outage should have been queued and eventually will be delivered. Please contact the Help Desk at x7525 or cus@reed.edu if you have questions or concerns.
1/26/2017
10:47 AM
Mailman service offline (lists.reed.edu messages)

The server that runs Reed's mailing list service (Mailman) is offline.  Messages sent to "lists.reed.edu" email addresses are not currently being delivered.  Administrative pages for Mailman lists are also not available.

CIS staff are looking into the issue.  Updates will be posted here.

1/25/2017
4:21 PM
Brief interruption to new logins to Reed Gmail & Calendar

At 9pm this evening, Wednesday, January 25th, logins to Google Mail and Calendar will be disrupted for 5-10 minutes, while maintenance is performed on CIS infrastructure.  Only new logins will be affected.  Existing connections to Gmail and Calendar will not be affected.

The maintenance is expected to be complete by 9:10pm.  If you experience difficulties logging on after the maintenance is complete, please contact Computer User Services (cus@reed.edu, 503-777-7525).

1/19/2017
5:28 PM
VPN Service Restored
All VPN services should be functioning normally again.  If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.
1/19/2017
4:55 PM
Admin VPN outage
CIS has received reports that the Administrative VPN is not functioning.  Technical staff are looking into the issue.  Further updates will be posted here.
1/19/2017
10:55 AM
Secondary Internet Connection installation complete - possible issues with some VPN connections

The installation of a second Internet connection this morning has completed.  Connectivity from campus to the Internet and from the Internet to campus should be normal, with the possible exception of some VPN connections.

Computing & Information Services staff are looking into an issue where some Administrative VPN connections are not functioning properly.  If you are experiencing issues with the VPN, or with another Internet related service, please contact Computer User Services at cus@reed.edu or 503-777-7525 (x7525 from on campus).

1/16/2017
10:03 PM
Cascade 8 Upgrade Completed

The upgrade of Cascade to version 8 was completed on Monday, January 16th at 10pm. Please see the Cascade 8 Upgrde Guide for more information regarding changes.

1/16/2017
8:58 PM
Cascade 8 Upgrade Has Begun

The planned upgrade of Cascade has begun. Downtime will be approximately one hour.

1/14/2017
4:50 PM
All Services Returned to Normal

The Internet Service Provider work to the Reed campus for this weekend has completed.  All Reed networks, including wireless, returned to service as normal on Saturday, Jan 14 4:49pm.

No more disruptions planned.

If you are still experiencing problems with services please contact the CUS Help Desk at ext. 7525 or cus@reed.edu.

1/14/2017
12:59 PM
Planned Outage Progress
The secondary ISP connection for Reed's Internet has been delayed by approximately 3 hours by our service provider. Please plan for continued network wired and wireless disruptions until about 5pm today. Updates will be posted as progress continues.
1/6/2017
11:03 PM
Banner is back in service

Maintenance is complete, and Banner is back on line.

1/6/2017
10:12 PM
Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are off line.  Service is expected to be restored before 2:00 a.m. Saturday 
1/6/2017
3:57 PM
Secondary Internet Connection Installation, Saturday, January 14th at 11:00am

CIS will install a second Internet connection Saturday, January 14th starting at 11:00am. There will be several short Internet outages while we install and connect new equipment. We expect to complete the installation by 2:00pm, but Internet access may be unstable during the afternoon and early evening as the two service providers configure and balance our Internet traffic.

Campus telephone service will not be affected by the maintenance. Academic and Administrative data networks (including all wireless networks) will remain online, however services that require access to the Internet may experience disruptions.

Adding a second Internet Service Provider will increase our Internet bandwidth and enable us to maintain Internet access in the event that one of our Internet connections goes down.

View Current Status