Information Technology

System Status Archive

Planned Outage icon = Planned Outage status message icon = Status Message

View Current Status

3/11/2024
12:15 PM
Status Message icon
Banner and other services restored

Banner, network, and other systems have been restored. Please contact the CUS Help Desk at cus@reed.edu if you encounter further issues.

3/7/2024
10:07 AM
Planned Outage icon
Banner, network, and other downtime - Monday, March 11th 5am-noon

There will be some network and system outages including Banner and related systems starting at 5am the morning of Monday, March 11th. There may also be intermittent network outages in the buildings and dorms near Sequoia during this time. We are expecting to bring systems back up by noon that same day.

The following services will be unavailable while maintenance is in progress: 

  • IRIS and SOLAR 

  • ATLAS (Degree progress evaluation) 

  • Banner Admin pages

  • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service) 

  • College Relations Datamart 

  • Document Management and Forms (Etrieve) 

  • Oracle databases (including Reed websites accessing Banner/Oracle data) 

  • Argos, FormFusion, and Intellecheck

  • Network connections in the following dorms and buildings may be offline intermittently

    • 28 West, Health and Counseling Center, The Grove dorms, RCA Apartments, Birchwood Apartments, Trillium, Farm House, Garden House, and Canyon House

3/5/2024
5:12 PM
Status Message icon
Argos, FormFusion, and Intellecheck

Argos, FormFusion, and Intellecheck are back in service.

3/5/2024
4:59 PM
Status Message icon
Short Argos, FormFusion, and Intellecheck Outage

Argos, FormFusion, and Intellecheck are off-line until 5:30pm.

3/5/2024
3:50 PM
Planned Outage icon
Short Argos, FormFusion, and Intellecheck Outage

Argos, FormFusion, and Intellecheck will be off-line from 5:00pm until 5:30pm this evening (March 5th) for a minor fix.

3/4/2024
8:27 PM
Status Message icon
Argos available again

Argos, FormFusion, and IntelleCheck have been migrated to the new MAPS server. Updated links are available at https://www.reed.edu/staffapps/. If you run into any issues, please email admin-computing@reed.edu.

3/4/2024
5:03 PM
Status Message icon
Argos, FormFusion, and Intellecheck Outage

Argos, FormFusion, and IntelleCheck are off-line until around 7pm this evening.

3/1/2024
11:09 PM
Status Message icon
Banner maintenance complete

The critical updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email admin-computing@reed.edu.

3/1/2024
9:51 PM
Status Message icon
Banner down for planned maintenance

The Banner ERP system is offline for maintenance. Service is expected to be restored by 2 am Saturday, 3/2/24.

The following services will be unavailable while maintenance is in progress:

  • IRIS and SOLAR
  • ATLAS (Degree progress evaluation)
  • Banner Admin pages
  • Banner Self-Service web sites (Employee Self-Service, Student Self Service, Advancement Self-Service)
  • College Relations Datamart
  • Document Management and Forms (Etrieve)
  • Oracle databases (including Reed websites accessing Banner/Oracle data)
  • Argos reports accessing Banner data
2/26/2024
1:32 PM
Planned Outage icon
Argos Migration and Outage

We will be migrating the MAPS Server which houses Argos, FormFusion, and IntelleCheck from 5pm until 7pm on the night of Monday, March 4th to a new server.
During this time, these services will be unavailable. Any scheduled reports during this time will be delayed.When services are back on-line, the URL to reach these services will be different. You will be able to go to https://www.reed.edu/staffapps/ in order to find them and update any bookmarks you may have. We also plan to redirect anyone going to the old URL to the new URL, but that may not be in place until sometime on that Tuesday morning.
If you have any concerns about the outage, please email me.
If you run into any issues after the outage, please email admin-computing@reed.edu.

2/26/2024
9:48 AM
Planned Outage icon
Banner ERP maintenance this Friday, 3/1/24

The Banner ERP system will be taken offline for time-critical maintenance starting at 10 pm this Friday 3/1/24. Service is expected to be restored by 2 am, Saturday, 3/2/24.

The following services will be unavailable while maintenance is in progress:

  • IRIS and SOLAR

  • ATLAS (Degree progress evaluation)

  • Banner Admin pages

  • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service)

  • College Relations Datamart

  • Document Management and Forms (Etrieve)

  • Oracle databases (including Reed websites accessing Banner/Oracle data)

  • Argos reports accessing Banner data

If you have any questions or concerns, please email admin-computing@reed.edu.

2/14/2024
9:24 AM
Planned Outage icon
Cascade CMS outage Feb 26-28

Cascade CMS will be offline from 2 p.m. on Monday, Feburuary 26, until the afternoon of Wednesday, February 28. The live website will remain available during this time. If you have any questions or concerns, please contact www@reed.edu.

1/31/2024
10:29 AM
Planned Outage icon
Mathematica Server Maintenance Planned 02/01

Starting at 8:30 am on Thursday February 1st, IT will be performing system maintenance on the Mathematica License Server. Downtime is expected to be around 10 mins. This will affect student and lab access to Mathematica. Faculty and individual licenses should not be affected.

We expect to restore service by 9 am Thursday morning at the latest. Please contact CUS with concerns or questions (503-777-7525 or cus@reed.edu).

1/29/2024
9:00 PM
Status Message icon
Advancement Self-Service again available

Advancement Self-Service is again available for use. If you run into problems with it, please email admin-computing@reed.edu.

1/29/2024
8:38 PM
Status Message icon
Services impacted by server room water damage are restored

IT staff have successfully restored most services that were impacted by water damage in a server room today. The one system that we know is still unavailable is Advancement Self-Service. We will update here when that is again available.

1/29/2024
5:31 PM
Status Message icon
Services continue to be impacted by server room water damage

IT staff continue to work on gracefully powering down services affected by the water damage to the server room. Once power to the server room is shut down, Facilities will be able to assess and proceed with electrical work.

We are estimating 4 hours to restore all IT services. In the meantime, services will continue to be impacted.

1/29/2024
10:48 AM
Status Message icon
Server room water damage - many systems impacted

Due to water damage near an on-campus server room, IT staff are shutting down systems until power can be safely restored. Many services are impacted, including:

  • Banner including:
    • ATLAS (Degree progress evaluation) 
    • Banner Admin pages
    • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service) 
    • College Relations Datamart 
    • Document Management and Forms (Etrieve) 
    • Oracle databases (including Reed websites accessing Banner/Oracle data) 
    • Argos reports accessing Banner data 
  • IRIS and SOLAR
  • Network in the Grove dorms–Aspen, Bidwell, Sitka, and Sequoia
  • Public and campus directories
  • Virtual Computer Lab
  • Personal web pages (people.reed.edu)
  • Downloads.reed.edu
  • VPN connections may be intermittent
1/20/2024
4:14 PM
Status Message icon
Banner maintenance complete

The critical updates to Banner have been applied and all related services are again available for use. If you run into any problems, please email admin-computing@reed.edu.

1/20/2024
7:58 AM
Status Message icon
Banner down for maintenance

The Banner ERP system is offline for time-critical updates starting at 8:00 a.m, Saturday 1/20/24. Service is expected to be restored by 4:00 p.m.


The following services will be unavailable while maintenance is in progress:

  • IRIS and SOLAR

  • ATLAS (Degree progress evaluation)

  • Banner Admin pages

  • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service)

  • College Relations Datamart

  • Document Management and Forms (Etrieve)

  • Oracle databases (including Reed websites accessing Banner/Oracle data)

  • Argos reports accessing Banner data



  • if you have questions or concerns please contact me (amarble@reed.edu) as soon as possible.
1/20/2024
7:58 AM
Status Message icon
Banner down for maintenance

The Banner ERP system is offline for time-critical updates starting at 8:00 a.m, Saturday 1/20/24. Service is expected to be restored by 4:00 p.m.


The following services will be unavailable while maintenance is in progress:

  • IRIS and SOLAR

  • ATLAS (Degree progress evaluation)

  • Banner Admin pages

  • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service)

  • College Relations Datamart

  • Document Management and Forms (Etrieve)

  • Oracle databases (including Reed websites accessing Banner/Oracle data)

  • Argos reports accessing Banner data



  • if you have questions or concerns please contact me (amarble@reed.edu) as soon as possible.
1/17/2024
12:33 PM
Planned Outage icon
Banner ERP maintenance this Saturday, 1/20/24

The Banner ERP system will be taken offline for time-critical maintenance starting at 8:00 a.m. this Saturday 1/20/24. Service is expected to be restored by 4:00 p.m.

The following services will be unavailable while maintenance is in progress:

  • IRIS and SOLAR

  • ATLAS (Degree progress evaluation)

  • Banner Admin pages

  • Banner Self-Service web sites (Employee Self-Service which provides access to employee time sheets, Financial Aid Self Service, Advancement Self-Service)

  • College Relations Datamart

  • Document Management and Forms (Etrieve)

  • Oracle databases (including Reed websites accessing Banner/Oracle data)

  • Argos reports accessing Banner data

1/8/2024
3:05 PM
Status Message icon
Print server maintenance complete

Maintenance to the campus print server is complete. Printing and copying to billed printers has been restored. Please contact cus@reed.edu if you experience any issues.

1/3/2024
3:13 PM
Planned Outage icon
Print server maintenance - January 8th 2-3pm

IT staff will be performing maintenance on the campus print server on Monday, January 8th 2-3pm. Walk-up copying, printing to the large Xerox copiers, and student billed printing will be offline during the maintenance. Printing to staff & faculty networked printers (e.g. HP LaserJets) will still work during the maintenance window.

12/22/2023
9:51 AM
Status Message icon
Employee Self Service upgrade completed

Employee Self Service has been successfully upgraded and service is restored. Please contact ACS if you are experiencing any issues.

12/19/2023
3:19 PM
Status Message icon
Services restored

All major services have been restored, IT staff are continuing to review other systems to ensure full functionality.

12/19/2023
12:54 PM
Status Message icon
Multiple services offline

A number of services are currently offline, including, but not limited to:

- reserves.reed.edu

- people.reed.edu

- rstudio.reed.edu

IT staff are actively working on restoring these services.

Google Workspace (including Gmail), IRIS, the Reed web site, as well as network authentication are currently unaffected by this outage.

12/18/2023
12:58 PM
Planned Outage icon
Employee Self Service and Student Self Service maintenance

Banner Employee Self Service and Student Self Service will experience an outage for planned maintenance at 7pm on Thursday, December 21st, 2023.

Services will be down for approximately 1 hour. If you have any questions or concerns, please contact ACS at acs-admin@reed.edu.


View Current Status