Computing & Information Services

System Status Archive

= Planned Outage = Status Message

 View Current Status

8/28/2015
11:27 AM
Email delivery restored
The slow delivery of email has been resolved. If you experience further trouble, please contact CUS at 503.777.7525 or cus@reed.edu.
8/27/2015
4:40 PM
Email slowdown
A problem with a campus mail router has caused a slowdown in the delivery of some email.  CIS staff are actively working on a solution.  Email does not need to be re-sent, it will all eventually be delivered. Thank you for your patience.  Updates and a resolution message will be posted here.
8/27/2015
4:35 PM
Internet Restoration
The college's internet service provider has fixed the issue on their end, and campus access to the internet has been restored.
8/27/2015
12:42 PM
Partial Internet Outage

Starting around 12:15pm on Thursday, August 27th, large portions of the internet are unreachable from the campus network (wired and wireless).  CIS staff are aware of this issue, and are looking into a solution that may involve the campus internet provider.

It is not yet known how long the outage will go on.  Updates and a resolution message will be posted here.

8/21/2015
11:43 PM
Banner is back on line

Maintenance is complete, and Banner is back in service.

8/21/2015
11:07 PM
Banner maintenance in progress
Banner and dependent services are offline while maintenance is in progress.  Service is expected to be restored before 2:00 a.m. Saturday.
8/18/2015
9:51 AM
Banner maintenance planned for 10:00 pm Friday, Aug 21
Banner will be taken offline at 10:00 p.m. on Friday, August 21 for maintenance. Service is expected to be restored by 2:00 a.m. on Saturday, Aug 22.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

8/18/2015
9:32 AM
Mathematica restored
Maintenance to the Mathematica license server is complete. Please contact CUS at cus@reed.edu or x7525 if you have trouble running the Mathematica software.
8/17/2015
11:55 AM
Mathematica license server maintenance
Reed’s Mathematica license server will undergo brief maintenance on Tuesday, August 18th from about 9:00-9:30am. This could interrupt access for those who are running Mathematica software. An update will be posted when the Mathematica license server has been fully restored. Please contact the CUS Help Desk at 503.777.7525 or cus@reed.edu if you have questions.
8/5/2015
3:33 PM
Banner maintenance planned for 4:00 pm Thursday, Aug 6

The banhost computer will be taken offline on Thursday, August 6 at 4:00 p.m. for repplacement of a failed cooling fan.  The maintenance operation will take approximately one hour.  During that time, Banner job submission will be unavailable.

Banner forms that do not use job submission will remain available during the maintenance interval.  Banner job submission processes initiated during the maintenance procedure will remain queued until the procedure is completed, and job submission is restarted.

If the maintenance will interefere with your planned activities, please email or call Jonathan Byrd (byrdj@reed.edu, ext 5517) as soon as possible.

8/4/2015
4:25 PM
Network maintenance complete

As of 4:30pm, Tuesday, August 4th, VPN access has been restored.  This brings to a close the major network maintenance that began last Friday.  If you encounter difficulties with VPN access, or have other network related issues, please send an email to firewall@reed.edu.  Please include the name of the service you are attempting to connect to, along with any relevant details.

8/3/2015
3:17 PM
Network maintenance in final stages

As of 3:30pm Monday, August 3rd, all major network services have been restored with the exception of VPN access. We are working to restore VPN access. We will notify VPN users by email when access restored. We are aware of a number of minor issues and are working through them as quickly as we can. Please continue to report any issues you discover to firewall@reed.edu.

8/1/2015
9:18 AM
Network Maintenance still in progress

As of 9:00am, Saturday, August 1st, most network services have been restored except for VPN access.  Status updates will be posted as necessary.  If you  encounter any service problems please email firewall@reed.edu.

7/31/2015
5:20 PM
Network Maintenance still in progress
As of 5pm, Friday, July 31st, most network services have been restored except for: IRIS, Banner, Banner Self-Service, GPS, alumni email forwarding, financial aid self-service, and the online computer store. The next status update is planned for noon on Saturday, August the 1st, or earlier. To report other service problems please email firewall@reed.edu
7/24/2015
10:25 AM
Upcoming critical network maintenance

Today, Friday, July 31st at 1:00pm, CIS will perform required maintenance on the campus network.  During the maintenance, all internet and network access will be disrupted.  This includes access to all websites (including reed.edu), your Reed email and calendar, and network files from on and off campus.

We expect the following essential services to be restored by 5:00 Friday afternoon.

  • campus phones (downtime is expected to be minimal)

  • access to Reed email

  • internet connectivity from wired and wireless networks

  • campus network connectivity

  • main campus website (www and academic)

Restoration of other essential services will be prioritized, and all services will be brought back online as quickly as possible.

Some services, including VPN access to Reed’s network, may be offline over the weekend.  Should you discover an issue with network access during the weekend or upon returning to campus on Monday, August 3rd, please send a detailed email to firewall@reed.edu.  Please include your specific location, network (wired, ReedXenia, Reed1x), and what service or application you are attempting to use.

Updates will be posted to the CIS System Status page.

7/17/2015
10:33 PM
Banner is back in service

Banner maintenance is complete, and Banner is in service.

7/17/2015
10:03 PM
Banner maintenance in progress
Banner and dependent services are offline while maintenance is in progress.  Service is expected to be restored before 2:00 a.m. Saturday.
7/16/2015
2:15 PM
Banner maintenance planned for 10:00 p.m. Friday, July 17
Banner will be taken offline at 10:00 p.m. on Friday, July 17 for maintenance.   Service is expected to be restored by 2:00 a.m. Saturday July 18.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

6/20/2015
3:10 PM
Moodle service restored
Moodle service has been restored and Moodle is now available on its new server. Content migration is still in progress. Please write to moodle@reed.edu if you have any questions.
6/19/2015
10:16 PM
Banner is back online

Banner maintenance is complete, and Banner is back online.

6/19/2015
9:58 PM
Banner maintenance in progress
Banner and dependent services are offline while maintenance is in progress.  Service is expected to be restored by 10:30 p.m.
6/19/2015
11:27 AM
Banner maintenance planned for 10:00 pm Fri, June 19 (tonight!)
Banner will be taken offline at 10:00 p.m. on Friday, June 19 for maintenance.   Service is expected to be restored by 10:30 p.m.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.

6/15/2015
9:13 AM
Moodle downtime planned, Saturday 6/20

On Saturday, June 20, beginning at 6 a.m., CIS will migrate Moodle to a new server. Moodle will be unavailable while the migration is in progress.

We expect that Moodle access will be restored by 5 p.m. on Saturday, June 20.

Please contact Instructional Technology Services (its@reed.edu) if you have any questions or concerns.

6/5/2015
11:30 PM
Banner is back online

Maintenence is completed, and Banner is back online.

6/5/2015
9:59 PM
Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday June 6.
6/5/2015
10:02 AM
Banner maintenance planned for 10:00 p.m. Friday, June 5, 2015
Banner will be taken offline at 10:00 p.m. on Friday, June 5 for maintenance.   Service is expected to be restored by 2:00 a.m. on Saturday, June 6.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


 View Current Status