Computing & Information Services

Computer Hardware Services

Computer Hardware Services (CHS) is an Apple Authorized Service Provider (AASP) that supports Reed and student-owned computer hardware. CHS is located on the first floor of the Educational Technology Center (ETC).

Hours and Contact Information

Monday - Friday, 10 AM to 5 PM
(Except days when the College is closed)

Location: ETC 109 (Reed ID is required for ETC access)
Email: chs@reed.edu
Phone: 503-777-7277

If you have an urgent hardware issue, please email chs@reed.edu or contact the help desk via chat by clicking on the "Ask CUS!" chat bubble below.

Evening Hours

CHS is open for limited service (when student technicians are available) from 7 PM - 10 PM. Evening hours are only available when class is in session. Contact us at chs@reed.edu if you have any questions about availability!

What can CHS do for me during evening hours? During evening hours CHS can perform equipment pickups & drop-offs, diagnostics, and triage. We cannot do any in-depth repairs during evening hours.

Service for Privately-Owned Equipment

Macs

We can service Apple computers even if you didn't buy the device from Reed. If your computer is under Apple's warranty then in most cases there will be no charge. If your computer has an issue that is not covered by an Apple warranty or service program, there may be a charge for replacement parts or labor.

Windows Devices

We can only provide limited service for Windows computers or printers. We can diagnose most issues and some can be resolved with basic troubleshooting. For more serious PC hardware issues, we cannot provide replacement parts or perform in-depth repairs, but we can provide guidance on the nature of the issue(s).

Fees

  • Diagnosis and basic troubleshooting are free
  • For in-depth repairs, data recovery/migration, and liquid spill cleanups, we charge a $35 labor fee plus the cost of parts
  • Payment is due in full upon picking up a repaired computer. 
  • Equipment left with the Hardware Shop for 30-days post-quote or post-repair, with no contact from the owner, will be erased and recycled. A $35 Abandoned Equipment Fee will be billed to the student’s account in addition to any outstanding part or labor cost.

Frequently Asked Questions

I have a broken device, can CHS repair it?

We can service or provide guidance for Mac computers, but cannot service iOS devices - contact Apple Support for help with iPhones, iPads, and the Apple Watch at support.apple.comOur ability to service PCs is limited but we are happy to help troubleshoot and provide guidance. Items that are not in warranty and are critical to in-person or online learning will be prioritized.

How do I start this process?

  • Email us at chs@reed.edu. Please include your device's manufacturer, model, and serial number, a detailed description of the issue, and any troubleshooting measures you have taken.
  • Stop by CHS (ETC 109) with your device
  • Call us at 503-777-7277

How long will it take?

We will provide an estimated repair timeline once we have an initial diagnosis and determine your repair options.

How can I work when my computer is being repaired?

The IMC in the Library can provide short-term laptop loans to students while their computer is in need of repair. There are also general computer labs available in ETC 107 and the Library for student use. The hardware shop can also temporarily lend out accessories such as keyboards and mice as a workaround while repair arrangements are being made.

Liquid got onto my computer! What do I do???

  1. Turn off your computer, do NOT try to turn it back on
  2. Use a clean, dry cloth or towel to remove any pooled liquid or solids
  3. Contact CHS as soon as possible for a liquid spill assessment or clean
  4. Prop your device open with a fan circulating air at it until you are able to bring it to CHS

Loaner Equipment

Loaner laptops: In the event of hardware failure, loaner laptops are available to faculty and staff while a repair is underway. Students in need of a short-term loaner laptop contact the IMC. Students can apply to the Student Technology Equipment Program for long-term computer loans.

Loaner chargers or cables: CHS can loan staff and faculty chargers. Due to the limited stock, chargers must be returned within two business days.

Lost loaned equipment: Equipment not returned within two weeks of the return window is considered lost. The cost of lost equipment will be charged to the faculty/staff’s department or student’s account.

Disinfecting Personal Electronic Devices

Most electronic devices such as computers, keyboards, mice, and smartphones can be safely disinfected with alcohol-based disinfectant. Do not use soap and water, or Bullseye E23, a commonly used disinfectant on campus (it leaves a sticky residue).

  • Clean your hands with soap and water or a disinfectant, both before and after cleaning your devices. 
  • Avoid touching your face until you have cleaned your hands.
  • Use an EPA approved disinfectant to kill COVID-19, and follow the manufacturers’ instructions.
    • Products containing 60%+ alcohol--5 min dwell time
  • Keep liquids away from electronics.
  • Avoid spraying cleaners directly onto your devices — spray onto a cloth first.
  • Apple has provided specific guidance on how to clean their products.

Service Technicians

Need Help?

Email us at chs@reed.edu