Computing & Information Services

Taylor Smith

Associate Director, Computer User Services

taylor.smith@reed.edu
Phone: 503-777-7571
Location: ETC 110
Hours: 8:00am - 4:30pm, Monday - Friday

What I Do:

  • Coordinate CUS operations when the director is unavailable.
  • Recruit, train, and supervise student Help Desk workers.
  • Collaborate annually with the Registrar on thesis template definition and maintenance.
  • Collaborate with Audio-Visual Services and Facilities Services on the design and setup of new projection classrooms and with CEP to schedule and maintain these facilities.
  • Coordinate the faculty "house call program" to ensure that software is up to date and properly configured.
  • Work closely with CUS Computer Shop technicians to provide support and troubleshooting of hardware and software problems
  • Provide front-line support (via phone, email, and in person) for faculty, students, and academic staff on Macintosh, Windows, and Linux/UNIX operating systems and applications.
  • Develop and provide user training. Create, edit, and maintain online and printed documentation.