The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?
This article is about the new technology used to change the voices of telemarketers with Indian accents into American accents. Specifically, a white American accent. The article covers the pros and cons of this technology. Sociologist figure that in the long run using this artificial voice is a problem. The article mentions the movie "Sorry to Bother You" because of how closely this tech is seeming to replicate some of the satire in the movie. [Published on 2022]