Chris Riendeau

Associate Director

riendeau@reed.edu
Phone: 503-777-7512
Location: ETC 104
Hours: Monday - Friday, 8:30 am - noon and 1:00 pm - 5:00 pm

What I Do:

• Coordinate CUS operations when the Director is unavailable
• Assist the Director of CUS with budget preparation, expense monitoring, and supplies ordering
• Collaborate with the director of CUS on staff training and development
• Oversee the recruitment, training, and supervision of student Help Desk workers (including work scheduling, timesheet processing, development of training, etc.)
• Coordinate special projects as assigned by the Director of CUS
• Collaborate with the director of CUS on departmental strategic planning
• Lead the management of college-owned Macs in Jamf by creating policies, configuration profiles, scripts, and collaborates with CUS and other IT staff on best practices and technology changes
• Collaborate with CUS staff on the imaging, deployment, and maintenance of Mac and Windows computers used by employees and in academic spaces across campus
• Provide top-tier technical support to faculty, students, and staff (in person, via phone, email, chat, and screen share)
• Consult with faculty & staff to support effective use of technology in teaching, research, and administrative work
• Develop and document departmental procedures and protocols
• Develop and provide user training. Create, edit, and maintain online and printed documentation.
• Assist with the management of systems and processes critical to CUS operations
• Work closely with IT staff and end users in the development, testing, deployment and support of various technologies and services.