Computing & Information Services

Strategic Goals 2020-24

Update enterprise platforms

  1. Evaluate, select, and implement new enterprise system(s) as needed.

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    • 2020 - Implemented numerous information systems to support Reed’s COVID-19 response, including the Daily Health Check, testing, contact tracing, public COVID-19 Dashboard, and vaccination tracking.
    • 2020 - Collaborated with Human Resources to create online Personnel Action forms & workflow for new hires and job changes, using new Etrieve Forms platform.
    • 2020 - Supported College Relations in the selection of Affinaquest advancement system.
    • 2021 - Collaborated with the Business Office to create digital disbursement forms and workflow process.
    • 2021 - Supported College Relations in implementing Affinaquest advancement system and creating integrations between Affinaquest and other campus systems.
  2. Investigate, select, and implement an enterprise integration layer tool.

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    • 2020 - Selected SnapLogic, cloud-based integration platform.
    • 2021 - Completed initial SnapLogic implementation and created first production integration for tracking sexual harassment training
  3. Expand and improve enterprise data reporting, visualization, and analysis capabilities.

Promote student access and success

  1. Provide better data resources for student success analytics.

  2. Expand student access to technology resources.

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    • 2020 - Transformed the Lottery Mac program to the Student Technology Equipment Program (STEP) making computers and other technology resources available to more students in need.
    • 2020 - Implemented Virtual Computer Labs, making specialized software accessible to students anytime and anywhere.
    • 2020 - Overhauled our campus wireless networks in dorm locations to provide more access to on campus student population.
  3. Improve ADA accessibility of IT systems and resources.

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    • 2020 - Established Digital Accessibility Collaborative with CIS, Disability & Accessibility Resources, and the Library to facilitate cross-department collaboration.
    • 2020 - Implemented SensusAccess for self-service document conversion and accessibility remediation.
    • 2020 - Developed captioning workflows to improve efficiency and speed of delivering a substantially increased volume of captioned audio and video material for courses.
  4. Evaluate and equitably distribute costs for printing and other course resources.

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    • 2021 - Reviewed departmental printing practices for student workers to reduce excess printing.
    • 2021 - Began collaboration with the Office of Financial Aid to distribute additional printing funds to students in need.

Expand and improve support for instruction, research, and scholarship

  1. Expand infrastructure and resources to support cloud-based technology, including computation, storage, bandwidth, and collaboration tools.

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    • 2020 - Collaborated with faculty and student researchers to evaluate and benchmark cloud platforms for research computing, including Amazon Web Services, Google Cloud, IBEST, and XSEDE.
    • 2020 - Piloted cloud-based collaboration tools for social annotation (Hypothesis) and LaTeX editing (Overleaf).
    • 2021 - Collaborated with faculty to develop a successful grant proposal for a new lightsheet microscope system, which will integrate on-campus infrastructure with cloud services for large-scale storage and analysis.
    • 2021 - Collaborated with the Library to transition to a Zotero site license and cloud storage for bibliography and citation management.
  2. Collaborate with faculty and the library to develop strategies for introducing students to new curricular technologies and resources in sustainable and scalable ways.

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    • 2020 - Worked with faculty and the Center for Teaching and Learning to develop and document strategies for remote and hybrid teaching and learning across the curriculum.
  3. Expand support for student research.

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    • 2021 - Developing data equity resources to augment the Data@Reed website, with assistance from Social Justice Research and Education Fund Intern.
  4. Support implementation of an institutional repository for collecting and preserving scholarly work of students and faculty.

  5. Implement "eduroam roaming wireless" network for shared wireless access at participating colleges and other institutions worldwide.

Improve campus communication systems

  1. Enhance the user experience on reed.edu by improving website design, content, and navigation.

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    • 2021 - Developed new tools for advanced content creation and layout selection in Cascade CMS website editing system.
  2. Cloud source or upgrade the campus telephone system (VoIP).

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    • 2020 - Upgraded the campus telephone system to Zoom Phone cloud-based system.
  3. Support selection and implementation of software and protocols to improve campus communications.

Document and implement IT business continuity and response (BC&R) plan

  1. Host (or mirror) enterprise data in the cloud.

  2. Substantially increase Internet bandwidth.

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    • 2020 - Expanded internet bandwidth to 5GB total with two independent providers.
  3. Cloud source or upgrade the Reed web site and content management system infrastructure.

  4. Deploy environmental monitoring and controls in campus machine rooms.

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    • 2021 - Deployed environmental monitoring sensors to campus machine rooms.
    • 2021 - Set up real time and historical graphing of HVAC trends for campus machine rooms and provided access to this information to our facilities department.
    • 2021 - Set up text based alerts for high/low temperature conditions for campus machine rooms and expanded notifications to include Facilities and Campus Safety with improved planning for after hours response to emergency conditions.
    • 2021 - Set up real time and historical graphing for utility, UPS, and generator power for multiple locations on campus including campus machine rooms and provided access to this information to Facilities.
  5. Upgrade and expand information security measures.

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    • 2020 - Expanded VPN for secure access to information systems for remote work, including for student workers needing to work remotely for the first time.
    • 2021 - Implemented Oracle wallets to improve the efficiency and security of access to critical systems for Community Safety staff.
    • 2021 - Established more secure student access to Student Health Portal with single sign-on and two-factor authentication.
    • 2021 - Launched KnowBe4 security training for all employees.