Help Desk

Computing & Information Services

Managed Software at Reed

A software package is installed on college-owned Apple computers – both academic and administrative – that allows for remote installation of security updates and other software by CIS.

Why is that good?

  • Enables rapid deployment of critical security patches for software on faculty, staff, and other college-owned computers.
  • Safe way for CIS (and you) to update software on college owned computers.
  • Reduces risk to you and the college by managing certain security settings.
  • Helps improve software version consistency within departments.
  • Easy installation of commonly used applications (Adobe Reader, VPN software, and more)

What software packages does CIS manage?

Software frequently requiring critical security updates includes:

  • macOS updates
  • Antivirus and Malware
  • Microsoft Office
  • Firefox
  • Safari
  • Chrome
  • Adobe Reader
  • Adobe Flash Player
  • Java
  • KeyClient (integrates with college inventory system for support & reporting purposes)

What system settings are managed?

Several system settings in macOS are managed by CIS, and not modifiable. They include:

  • computer password required after wake from sleep, or 5 minutes of inactivity*
  • critical system updates may be automatically installed
  • only allow installation of apps from the App Store and identified developers
  • hard drives and connected network drives always appear on your desktop

Screensaver settings for projection computers in classrooms will not be modified.  Other specialized computer setups (control booth computers, etc) will have alternate screen saver settings as needed.

Managing these settings in macOS may affect other related settings. If you notice something behaving in an unexpected way, contact CUS for assistance.

*Note:  You can set up a "hot corner" in your System Preferences to temporarily disable your screen saver.  An app called Caffeine is also available to be installed via Self Service (see below) if you want an easy, customizable way to temporarily disable your screen saver.  It's perfect for use when presenting!

What is the user experience?

When possible, CIS will install security patches in the background, without requiring a logout, restart, or otherwise engaging the user. You may see a notification in the upper right corner of your screen.

management notification

In some cases, updates will require the user to logout or restart their computer. When this is necessary, you’ll be notified by an on-screen prompt.

Optional software can be installed by using the Self Service application, located in your Applications folder. Previously, CIS used Managed Software Center for installation of optional software.

optional software

Emergency Security Updates

In urgent situations, there may be a need to immediately apply a security update (think aggressive campus-wide virus). If a logout or restart is required in these situations, a notification window on your screen will indicate that your computer is about to log out or restart automatically. It is very rare that CIS would need to force a logout or restart in this fashion.

 

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