CIS News Relating to COVID-19
The Help Desk, Computer Shop, and Computer Store are closed to walk-up traffic, but continue to provide critical services. To make an appointment, contact staff at the following email addresses:
Are the ETC Help Desk, Hardware Shop, and Computer Store still providing services?
Yes, with some changes that support social-distancing.
- The help desk, hardware shop, and computer store are closed to walk-up traffic.
- Email support will remain the same, with staff responding to email messages.
- Telephones will be answered when possible. Staff will follow up on voicemails.
- Repair services have been suspended; please email firstname.lastname@example.org if you need help.
What's the best way to reach the Help Desk and Hardware Shop?
For any interaction where you’d normally visit the help desk or hardware shop, visit https://reed.edu/cis/help and click the “Ask CUS!” icon in the lower left of the screen. Remote screen sharing sessions can be initiated by CUS staff through this channel.
What's the best way to reach the Computer Store?
Can I still use the IRC computer labs and the VCR?
The IRC computer labs are closed to students. Students who need access to lab software should contact CUS.
Do I need my Duo device in order to access Reed email and other services remotely?
Should I disinfect my electronic devices, like a tablet, laptop, or smart phone?
Yes. In most cases a disinfectant or alcohol wipe can be safely used. Apple has provided specific guidance on how to clean their products: https://support.apple.com/en-us/HT204172
- Make sure to wash your hands thoroughly with soap and water, or use a safe disinfectant on them if soap and water is not available.
- Avoid touching your face with unwashed hands.
- Avoid touching your face after touching a device that has been used by others.
- Keep your devices to yourself if possible.
Can I forward my office phone extension to another phone (such as my cell phone)?
Yes, here's how: forward your office phone extension
Can I check voicemail from off-campus?
Yes, see details here about checking voicemail from off campus: dial in number for checking your voicemail; your four digit extension is your ID.
Can I send my voicemail to email?
Yes, if you'd prefer to receive your voicemail as an audio file attachment in your email, please send an email to email@example.com. Please be patient as we work our way through several requests.
My Free Zoom account won’t accommodate a virtual class. How do I get a Pro Zoom license?
I am confused by Zoom and want to talk to a human; who can help me?
Contact firstname.lastname@example.org, and a human will reach out to you to answer your questions.
I’m a student in need of a laptop with a camera in order to attend remote classes this semester, can you help?
Reed’s Lottery Mac program for students may be able to provide computers to students in need. Fill out the Lottery Mac Request Form, or contact Tony Palomino (email@example.com) to discuss your situation and make arrangements.
In certain cases, IMC, LangLab, and PARC check out laptop practices may be modified to accommodate longer check-out times and use cases off campus. Visit the IMC for details.
I'm a student still living on campus and the WiFi in my room is unusable, can you help?
Yes! A limited number of Loaner WiFi Kits are available. You can request one by emailing: firstname.lastname@example.org. Please include your dorm and room #.
Can I still get help formatting my thesis?
Can I have an iPad (or other equipment) to enable me to teach remotely?
Faculty members can submit a computer equipment request.
Faculty & Staff Support
I don’t have access to a laptop at work. If I’m working remotely, can I borrow a computer?
First, consider bringing your desktop computer home. If it’s locked down, CUS can provide you with a key, as well as guidance on safe transportation. This eliminates problems related to accounts & access, system preferences, compatibility, as well as data transfer to and from a loaner.
If you need a key to unlock your desktop, or bringing your desktop home is not feasible and you need a laptop, contact Computer Hardware Services at email@example.com to make arrangements.
I have a work laptop, but would like a monitor at home. What can I do?
You may bring your work monitor home for the duration of your time working at home. Please bring it back. There are not additional monitors available to be checked out.
Do I need the VPN?
The Academic and Administrative VPNs are needed to access specific on campus resources. Google apps and most applications on your computer can be used without the VPN. If you’ve successfully worked off campus in the past without it, then you don’t need it now. Talk to your supervisor first.
Staff members will need to use the Administrative VPN if you need to access administrative applications including:
- Banner Admin Pages (not Banner Self-Service, aka, GPS)
- Argos (also FormFusion and Intellecheck)
- Microsoft Remote Desktop (which includes access to Blackboard/Transact, EMS, ARMS, Traka administration, WinPrism)
- any centrally served FileMaker database
- SQL Developer
If you need the VPN, read the college VPN policy and submit a request.
How do I schedule a remote meeting?
Can I schedule a remote Zoom meeting for someone else?
Can I have another person helping me with my Zoom meeting?
Will Administrative Computing Services be available to assist me?
Yes! ACS staff will be working mostly remotely during this time. Meetings will either happen via Google Meet or will be rescheduled. Email is the best way to reach out; phone calls will be forwarded or voicemails will be monitored. If you aren't sure whom to contact or who's available, please email firstname.lastname@example.org.