Computing & Information Services

Chris Riendeau

Senior User Support Specialist

riendeau@reed.edu
Phone: 503-777-7512
Location: ETC 104
Hours: Monday - Friday, 8:30 am - noon and 1:00 pm - 5:00 pm

What I Do:

  • Provide top-tier technical support to faculty, students, and staff (in person, and via phone, email, chat and screen share)
  • Manage the college‚Äôs fleet of Apple computers in Jamf
  • Assist with the deployment & management of college Windows computers
  • Assist with creation and lifecycle management for all college computing accounts
  • Manage specialized workstations in the Health & Counseling Center and assist the HCC with its use of IT resources to the extent possible
  • Assist with recruiting, training, and mentoring of student workers
  • Assist with development and documentation of help desk procedures and protocols
  • Assist with management of systems critical to help desk operations
  • Perform data migrations and assist end users with recovery from backups
  • Consult with faculty & staff to support effective use of technology in teaching, research, and administrative work