Computing & Information Services

 Jade Lu-Zoller

Senior User Support Specialist

jlzoller@reed.edu
Location: Educational Technology Center 116

What I Do:

  • Provide top-tier technical support for computer hardware to faculty, students, and staff (in person, by phone, and via email)
  • Perform maintenance, upgrades, and repairs of computing equipment
  • Perform data migrations and assist end users with recovery from backups
  • Configure, deliver, and physically secure College owned computing equipment
  • Assist with recruiting, training, and management of student workers
  • Assist with lifecycle management of college computing assets, from procurement through secure erasure & responsible recycling
  • Consult with faculty & staff to support effective use of technology in teaching, research, and administrative work
  • Maintain currency with Apple computer repair certifications