Human Resources
Supervisor Policies and Procedures Manual

Table of Contents

  1. Role of the supervisor
    1. Role of the supervisor
    2. Responsibilities of the supervisor
  2. Hiring a new employee
    1. Legal requirements
    2. Position Analysis
    3. Recruitment
    4. Screening the resume/application
    5. Goal of an interview process
    6. General guidelines for interviewing
    7. Preparing for the interview
    8. Conducting the interview
    9. Types of interviews
    10. Reference checking
    11. Making the job offer
    12. Background checks
    13. Pre-employment physical
    14. Notifying other applicants
    15. Records
    16. Personnel/Payroll action form (PPAF)
    17. Sample interview questions
    18. Sample letter of confirmation
  3. Getting a new employee started
    1. Signing in
    2. New employee checklist
    3. Probation or trial service periods
  4. Performance review and planning
    1. Performance reviews
    2. Basic guidelines for the 'CHART FORM'
    3. Basic guidelines for the 'OPEN FORM'
    4. Correcting performance problems
    5. Supplemental feedback
    6. Continuing education
    7. Preparing for the year-end discussion
    8. Conducting the year-end discussion
    9. Final steps
    10. Common mistakes to avoid in the performance review process
  5. Performance award program
    1. Performance awards
    2. Eligibility
    3. Amount and timing of increase
    4. Procedures
  6. Employee assistance and complaints
    1. Employee assistance program
    2. Workers' compensation and accidents
    3. Investigating complaints
  7. Corrective action
    1. Purpose for corrective action
    2. Documenting performance problems
    3. Key factors in assessing a performance problem
    4. Investigating an incident
    5. Deciding to take corrective action
    6. Deciding what kind of corrective action is necessary
    7. The discussion
    8. Follow-up
    9. Sample written warning letter
  8. Employment references
    1. Employment references
  9. Personnel/Payroll Action Form (PPAF)
    1. Personnel/payroll action form (PPAF)
  10. Data security
    1. Data security