Computing & Information Services

Technology Strategic Goals 2015-2019

Technology infrastructure

  1. Expedite faculty and student research, administrative services, and electronic communications by increasing campus network and internet bandwidth, expanding storage and processing capacity, and improving wireless and cellular access.

    • 2015 - Completing the third and final year of a complete network overhaul. Upgrades have made the main campus networks faster, more reliable, more scalable, and easier to manage.

    • 2015 - The legacy wireless infrastructure has been replaced by new Wifi equipment and approximately 40 additional access points have been installed to address coverage gaps. We are developing heat maps to identify increasing demand and are deploying additional access points as needed.

    • 2015 - We have increased campus Internet bandwidth from 400mb to 600mb.

    • 2015 - The campus network now supports WiFi calling (“VoWiFi”) for some carriers and cellular phones.

  2. Address risk management issues in cyber-security, business continuity, emergency preparedness, and other areas by making voice and data infrastructures more durable and secure.

    • 2015 - The main campus firewall was replaced with a next generation firewall that improves network security with features such as Intrusion Detection/Prevention and malware filtering and increases the speed of user connections to on-campus services as well as to the Internet.

    • 2015 - A Wifi guest access portal has been deployed to allow visitors convenient access to the Internet.

    • 2015 - New Network Access Control has been installed to expedite network registration for smartphones and other devices.

    • 2015 - New network management tools have been added to improve our capacity to troubleshoot and quickly address network problems

  3. Constrain future technology operating costs, energy consumption, paper usage, and system management overhead by pursuing server virtualization, eliminating unnecessary computer hardware, and deploying more cost-effective printing, scanning, and copying technologies.

    • 2015 - New color copiers deployed in 2015 will save the college approximately $50,000 annually over the next five years.

    • 2015 - An email-based fax system is being deployed to administrative offices in order to reduce paper usage and eliminate the cost of purchasing and maintaining fax machines.

    • A combined ACS and TIS virtual server infrastructure is being developed.  When implemented, this infrastructure will enable the college to reduce its investment in hardware and consolidate system management responsibilities.

Support for instruction, research, and student use of technology

  1. Implement computer labs, classrooms and technology resources to support new majors and concentrations.

    • Amazon Web Services selected for cloud computing and storage services, available for use in faculty research projects.

    • Ensemble video distribution system deployed for dance classes in 2015 and 2016 as well as for video captioning for Spanish courses.

    • Collaboration with the library initiated to catalogue and digitize the White Bird dance video collection.

    • Implemented bioinformatics teaching and research computer lab, with six student workstations and one instructor station.

    • Increased dance student and faculty capacity to capture and edit performance/rehearsal footage by expanding Performing Arts Resource Center recording equipment checkout pool and improving training and documentation.

    • Implemented RStudio Server to give statistics students access to R packages, data, and a consistent platform for collaborative data analysis.

    • Upgraded resources in a computer-equipped classroom to increase student access to spatial analysis software and other analytical tools.
  2. Facilitate faculty use of instructional technologies by collaborating with the Center for Teaching and Learning to expand faculty training and support.

    • Collaborated with the Center for Teaching and Learning to offer a roundtable discussion in December 2015, a week of digital scholarship workshops and discussions in March-April 2016, and peer workshops in November 2015 and December 2016; planning for future sessions is ongoing.

    • Mellon digital scholars Martina Morris (November 2015), Miriam Posner (April 2016), and Hadley Wickham (October 2016) offered workshops in network analysis, digital humanities, and data science.

    • Expanded online documentation of instructional technologies to support faculty members who are unable to attend in-person sessions is available on the Teaching and Learning with Technology blog and on the Data @ Reed website; additional documentation is underway.

  3. Help faculty evaluate and use emerging technologies (such as 3D printing) for instruction and research.

    • Collaborate with faculty, librarians, and academic support staff to investigate curricular uses of 3D printing and scanning, laser cutting, CNC milling machines, and other fabrication technologies.

    • A pilot of 3D scanning using the iPad-based Structure Sensor is underway in the Performing Arts Resource Center.
  4. Facilitate student coursework and research by collaborating with the Library to expand access to digital resources and improve student technology training and support.

    • Began expanding electronic reserves system to facilitate document creation, management, and access in 2015. Continuing to add functionality to the system as part of the scholar's toolkit project (below).

    • Under the auspices of a Mellon grant, began building a scholar’s toolkit of technology utilities and best practices for accessing and managing research resources, starting with a Spring 2016 pilot in two political science courses.

    • 2015 - Integrated the Ensemble Video system with Moodle to provide streaming media for courses across the curriculum.

    • 2016-2017 - Piloted a new audio reserves system, integrated with Moodle, to improve management and delivery of streaming audio resources for courses.

    • Partnered with faculty and librarians to develop course-specific training sessions and resources that increase students' ability to use tools for digital scholarship, data management and analysis, geospatial analysis, and other curricular technologies.
  5. Expand access to images and other digital material collections used for instruction and scholarship by collaborating with the Library to develop a new digital asset management system.

    • A Reed Digital Collections system is in development and scheduled for pilot release in 2015-16.

  6. Facilitate the use of technology in the classroom by deploying wireless projection and screen sharing, reconfiguring whiteboards and projectors, and providing other technology resources to support differing faculty teaching styles.

    • A pilot implementation of wireless projection is underway.

    • Collaborate with faculty members, the registrar’s office, and facilities services to design and equip classrooms with technologies that can support a wider range of pedagogical styles.

    • Expanding access to in-class polling and student response systems by piloting flexible polling options in statistics, foreign language, and physics courses in spring 2016 and the 2016-2017 academic year.
  7. Expand the functionality of Moodle by improving the integration between Moodle and other academic software used at Reed.

    • In 2015 began employing Learning Tools Interoperability (LTI) standards to (1) make electronic reserve materials available to students and faculty via Moodle; and (2) support a data collection application developed in-house for research in political science. In 2016, extended use of LTI standards to deliver audio reserve materials via Moodle.

Support for administrative use of data

  1. Upgrade administrative technologies to support more sophisticated data management and analysis for financial aid, student outcomes, budget control, development, and other critical administrative areas.

    • Expand data access for the Dean of Faculty’s office, faculty committees, and other offices that have not traditionally used administrative reporting tools.  

    • Work with Institutional Research and offices that steward data to determine need, decide on best practices, and set priorities for improving access to data for decision-making.

    • Add more data snapshots that capture information at specific points in time and develop dashboards based on these snapshots.

      • Began freezing data defined by Institutional Research and ACS address data analysis needs for Admission, Financial Aid, and

        Student Services.

      • 2015 - began freezing prospect territories and regional counselor assignments for Admission analysis.

      • 2015 - Created Student Outcomes dashboard for Dean of Students office.

    • Expand our existing datamart for College Relations so it can be used by other departments.

    • Prepare enterprise database (Banner) for pending transition to Web 2.0 technology.

      • 2015 - Applied first stage (Database Extension Utility) to production system. Planning underway for additional database conversion stages.

    • Enhance user experience and ease of management by transitioning enterprise applications to current technology.

    • Enhance application security by transitioning from silo authentication to Single Sign On for enterprise applications.

  2. Enhance student recruitment and application processing operations.

    • Work with Admission to evaluate and document their goals and needs.

    • Work with Admission to implement improvements in their uses of Banner, Nolij Web, Argos, and other applications as determined by the analysis of their goals and needs.

  3. Support faculty advising and student course planning activities.

    • Enable more features for Students in Banner Self-Service.

    • Develop and pilot a “what if” course scheduling tool for students.

      • 2016 - Evaluating commercial product (DegreeWorks) and internally-developed options to pursue this goal.

    • Upgrade IRIS web apps for grade submission, transcripts, academic advising, and student tutoring.

  4. Establish a unified strategy and budget for acquiring, developing, and retiring administrative software and online services.

    • Implemented an online Technology Adoption Request process.

  5. Collaborate with administrative offices to standardize data definitions, improve data stewardship, reduce duplication of effort, promote data security, and increase reporting and analysis capabilities.

    • Work with Institutional Research and ad hoc user groups to improve reporting efficiency and cross-departmental consistency of data definitions and reporting terminology.

      • 2015 - Created a RUG (Reporting User Group) Moodle site with glossaries for reporting terms and data definitions.

      • 2015 - Provided hands-on training for building dashboards.

      • 2016 conducted week-long SQL and report-writing-at-Reed training for admin report-writers.

  6. Assist administrative offices’ transition from paper-based records and processes to digital format.

    • Continue implementing and customizing the Nolij Web document management system.

      • 2015 - Implemented Nolij Web "filing cabinets" and workflows for Admission, Financial Aid, Special Programs, Business Office, Human Resources, College Relations, International Student Services, the Registrar's Office, Academic Support Services, Library, Disability Support Services, and CIS Admin.

      • 2016 - Developing Nolij Web access for Facilities Services and a shared "filing cabinet" for Planned Giving (College Relations, Treasurer, Business Office).

    • Assist administrative departments with document scanning.

      • 2015 - Provided customized assistance as Nolij Web is implemented for new departments.

    • Implement web apps and document management for Young Scholars and MALS applications.

      • 2015 - Implemented Young Scholars app, data load, and image repository ("filing cabinet") used by applicants, counselors, and the Special Programs office. Similar app under development for MALS.

    • Move the Benefits Open Enrollment process from paper-based to an online process.

      • 2015 - Developed and deployed online Benefits Open Enrollment form.

  7. Improve administrative office operations by establishing more sophisticated technology skills among administrative staff members through recruitment and/or technical training.

    • Provide basic Nolij Web training for current users and new hires.

      • 2015 - Provided customized Nolij Web training to newly hired staff.

    • Provide administrative users with Argos report-writing and SQL training.

      • 2015 - Provided hands-on Argos and SQL report-writing-at-Reed training.