Reed College Computing & Information Systems Help

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  • Technology Survival Guide
  • FAQ
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How to report spam and phishing scams

As spammers and scammers continue to use new techniques to circumvent spam filters, it's a constant battle to catch and filter these messages accordingly.  If you receive spam or a phishing attempt not caught by our filters (or receive legitimate email incorrectly marked as spam), please follow the directions below on how to report it. The messages you report will be used to help train our filters and make them more effective.  For detailed instructions on reporting spam and phishing scams, please select your email client:

• Thunderbird
• Apple Mail
• New Webmail (Roundcube)
• Gmail

Thunderbird

1. In Thunderbird, click on the message you want to report
2. From the Message menu, select Forward As and then select Attachment
   
3. To report a spam message NOT marked as spam, send the email to report-spam@reed.edu. To report a legitimate message incorrectly marked as spam, send the email to report-ham@reed.edu. To report a phishing attempt, send the email to report-phish@reed.edu.

Apple Mail

1. In Apple Mail, click on the spam message you want to report
2. From the File menu, select Save As
3. In the Format: drop-down box, select Raw Message Source and save the file to your desktop
4. Compose a new message and attach the file you just saved to the desktop
5. To report a spam message NOT marked as spam, send the email to report-spam@reed.edu. To report a legitimate message incorrectly marked as spam, send the email to report-ham@reed.edu. To report a phishing attempt, send the email to report-phish@reed.edu.

New Webmail (Roundcube)

1. In Roundcube, click on the message you want to report.
2. Click on the little arrow to the right of the envelope icon that has a blue arrow (meant for forwarding a message).
3. Choose the Forward As Attachment option:
    
4. To report a spam message NOT marked as spam, send the email to report-spam@reed.edu. To report a legitimate message incorrectly marked as spam, send the email to report-ham@reed.edu. To report a phishing attempt, send the email to report-phish@reed.edu.

Gmail

1. In Gmail, click on the message you want to report
2. Click on the dropdown arrow on the right side of the message and choose Show original
    
3. On the new page click on File and choose Save Page As… Save the file to your desktop
4. Compose a new message and attach the file you just saved to the desktop
5. To report a spam message NOT marked as spam, send the email to report-spam@reed.edu. To report a legitimate message incorrectly marked as spam, send the email to report-ham@reed.edu. To report a phishing attempt, send the email to report-phish@reed.edu.