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Computing & Information Services

How to report spam and phishing scams

As spammers and scammers continue to use new techniques to circumvent spam filters, it's a constant battle to catch and filter these messages accordingly. If you receive spam or a phishing attempt not caught by our filters (or receive legitimate email incorrectly marked as spam), please follow the directions below on how to report it. The messages you report will be used to help train our filters and make them more effective.

NOTE: Please use (Gmail) for any of these steps to ensure the message is successfully reported. Mail clients like Thunderbird and Apple Mail may not be configured properly to deal with these messages.


In Gmail, while viewing the inbox or folder in which the message is in, click the "checkbox" next to the messsage in question. Then choose the "Report spam" Report spam icon button in the top bar of message options.


  1. In Gmail, click on the dropdown arrow on the right side of the message and choose Show original.
  2. On the new page click on File and choose Save Page As… Save the file to your desktop.
  3. Compose a new message and attach the file you just saved to the desktop. Send the email to

Mistaken for Spam/Phish?

If a message you receive is legitimate but is marked as spam or a phish incorrectly, follow these instructions from Google's support page. We find the best way to deal with "ham" is to add the sender to your address book.

Contact CUS at or x7525 if you need further help.

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