Computing & Information Services

User Support Specialist

Founded in 1908 in Portland, Oregon, Reed College is one of the country's leading liberal arts colleges, providing an intellectually rigorous undergraduate experience. Reed College values cultural diversity and intellectual pluralism as critical components of academic excellence. Reed cultivates an inclusive learning environment by bringing together students, staff and faculty with a variety of experiences and expertise. The reed community works together to foster critical thought, responsible citizenship and community engagement. We seek a dynamic User Support Specialist to join our institution.

Position Summary

The User Support Specialist (USS) provides top-tier technical support to faculty, staff and students, over the phone, online, and in person. This includes operating system, application software, and networking support, as well as hardware repairs and preventative maintenance for equipment belonging to the College and to members of the Reed community. The USS also provides documentation and training to the community, and assists in the use of Reed's computing facilities and other technology resources.

This is a full-time, non-exempt position, working 37.5 hours per week. Starting pay is $24.70 per hour. Reed College offers a generous benefits package.  Benefits include comprehensive medical and dental insurance, 403(b) retirement plan with 10% employer contribution, retiree medical plan, college tuition assistance for employees’ children, paid holidays, paid vacation and many other campus amenities, such as access to the campus fitness center for employee and spouse, discounted TriMet bus passes and access to onsite daycare provided by Growing Seeds.

Essential Functions

  • Provide front-line technical support (face to face and via phone and email) for faculty, students, and staff, for Macintosh, Windows, and Linux/UNIX operating systems and applications.

  • Configure, deliver and set up College owned computing equipment.

  • Provision computing accounts for community members.

  • Perform maintenance, upgrades, and repairs of computers and peripherals

  • Document standard procedures for support, computer repair, maintenance, and troubleshooting.

  • Create, edit, and maintain online and printed documentation.

  • Develop and present user training.

  • Assist with system administration of CIS servers.

  • Assist with recruitment, training and supervision of CUS student workers.

Education and Experience Required

  • Formal training or equivalent experience in technical support or computer hardware repair.

  • Bachelor's Degree or equivalent work experience.

Knowledge, Skills and Abilities Required

  • Broad knowledge of Macintosh, Windows and Linux operating systems.

  • Broad knowledge of software applications for these platforms.

  • Experience with basic operations of a networked environment.

  • Excellent troubleshooting skills.

  • Excellent communication and interpersonal skills.

  • A high degree of self-motivation.

  • Bachelor’s degree or equivalent work experience.

To Apply

Applicants should email a cover letter, resume, and a completed Reed Employment Application to Applications will be considered as they are submitted; priority will be given to applications received before Monday, May 9, 2016, 5:00PM.

Reed College values cultural diversity and intellectual pluralism as critical components of academic excellence.  We welcome applications from members of historically underrepresented minority groups, persons with disabilities, and others who would bring additional dimensions of experience to our community.

This position will remain open until filled.