Computing and information services
Educational Technology Center (ETC)
Martin Ringle, Chief Information Officer. Extension 7254 (503/777-7254)
Marianne Colgrove, Deputy Chief Information Officer. Extension 7792 (503/777-7792)
Tony Palomino, Director, Computer User Services (CUS). Extension 7539 (503/777-7539)
Gary Norbraten, Director, Administrative Computing Services. Extension 7298 (503/777-7298)
Gary Schlickeiser, Director, Technology Infrastructure Services. Extension 7570 (503/777-7570)
Trina Marmarelli, Director, Instructional Technology Services. Extension 5531 (503/517-5531
Hours vary; see below.
Information resource centers (IRCs)
Main Floor, ETC
Open 24 hours a day, seven days a week.
The IRCs are student computer labs on the main floor of the educational technology center (ETC). They contain Apple computers that run both Macintosh and Windows software, printers, scanners, and other equipment. A variety of software for course assignments and independent work is available as well. Departmental and specialized computer labs can be found throughout the campus.
The Help Desk: ETC Main Floor, extension 7525 (503/777-7525). Email:firstname.lastname@example.org
The Computer User Services (CUS) Help Desk, across the hall from the IRCs in the ETC, serves students, faculty, and staff. CUS issues computer accounts to all Reed community members and provides computer support, training and documentation. The Help Desk is fully staffed Monday through Friday 8:30 a.m. to noon; 1 p.m to 5 p.m. Additional after-hours Help Desk support, provided by student assistants (“Terminal Watchers” aka "T-Watchers"), is available 5 p.m. to midnight Sunday through Thursday.
On weeknights, T-watchers visit residence halls to support networked printers located in most dorms. To request T-watcher support call extension 7525 or email email@example.com.
Computer Shop: ETC 114, extension 7277 (503/777-7277). Email: firstname.lastname@example.org
The Computer Shop, an Apple Authorized Service Provider, is available to current students, faculty, and staff for Macintosh repair, upgrades, and maintenance. For privately owned equipment, the Shop charges $35 per hour plus the cost of parts. It can provide Apple warranty service at no charge, no matter where you bought your Mac. The Computer Shop is open Monday through Friday 8:30 a.m. to noon; 1 p.m. to 5 p.m.
Computer Store: ETC 116, extension 7253 (503/777-7253). Email: Macemail@example.com
The Reed Computer Store carries a wide selection of Macintosh computers and accessories that can be purchased by Reed students, faculty, and staff. Rabeca Reese, the Computer Store Manager, can also provide purchasing advice. The Computer Store is open Monday through Friday 8:30 a.m. to noon; 1 p.m. to 5 p.m.
Multimedia Lab (mLab): ETC 226. Email: firstname.lastname@example.org
The mLab is open to faculty members 24 hours a day, 7 days a week by cardswipe access, and to staff members and students by arrangement. The mLab is maintained by Instructional Technology Services (ITS) and contains computers with specialized software; large-format scanners and printers; and cameras, tablets, and other equipment for short-term checkout. ITS provides support for the use of technology in teaching, learning, and research, including Reed’s learning management system, Moodle.
(last modified: August 30, 2013)